Offer summary

Qualifications:

Minimum High School Diploma or GED required., Preferred certification as a Pharmacy Technician or related field., Experience in a customer service-related role is necessary., Registered with the State of Mississippi as a Pharmacy Technician is required for Mississippi employees..

Key responsabilities:

Enter medication orders and provide customer service in a call center environment.

Accurately process incoming prescriptions and manage billing and shipping methods.

Document patient information and resolve customer service issues to ensure satisfaction.

Assist in training new employees and complete mandatory training programs.

Job description

Scope of Responsibilities Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsible for accurate data entry of incoming prescriptions, if required
Responsible for accurate selecting billing and shipping methods for incoming patient orders
Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Document patient reported information into TherigySTM
Provides resolution to customer service issues to ensure member satisfaction
Work with members to provide resolution to payment related issues on accounts/orders
Maintain and keep reasonable production as determined by supervisor
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Attendance Requirements

Must be available, and on-time for scheduled work shifts.
Must be able to work nights and weekends, as required.

Educational Requirements

Minimum High School Diploma or GED
Preferred Pharmacy technician or related certification

Experience

Experience in a customer service-related field
Preferred 6-12 months experience as a pharmacy technician

Required (Mississippi Employees)

Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Compensation

$15.84-17.69 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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