Offer summary

Qualifications:

High School Diploma or equivalent required., 1-3 years of call center experience or experience with retail banking products and/or residential loans preferred., Strong communication and problem-solving skills, particularly verbal communication and active listening skills., Computer knowledge and good interpersonal skills are essential; bilingual candidates preferred..

Key responsabilities:

Process customer transactions and resolve inquiries using BankUnited's customer service applications.

Provide excellent customer service and handle customer contact within established guidelines.

Maintain call productivity and quality scores above minimum standards while adhering to company policies.

Cross-sell financial services and products while ensuring compliance with federal and state regulations.

Job description

Hybrid Schedule for residents in Miami-Dade and Broward County reporting to Miami Lakes, FL Office Location
Will consider Fully Remote for candidates outside of South Florida (Miami-Dade/Broward County)

SUMMARY: This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on BankUnited's customer service applications. This position is responsible for providing excellent customer service to BankUnited customers and handling calls/customer contact within established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

Provides service that makes a difference!
Maintains call productivity & quality scores well above minimum standards.
Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
Furnishes prompt, efficient and accurate service while servicing customer inquiries.
Demonstrates excellent communication and active listening skills.
Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
Handles customer inquiries efficiently and effectively.
Demonstrates abilities to Cross sell financial services and products.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

EDUCATION

HS Diploma or equivalent required Or

Experience

1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred.

Knowledge, Skills And Abilities

Computer knowledge and good interpersonal skills are important qualities for individuals considering applying for this position.
Strong communication and problem solving skills are a must, particularly strong verbal communication and active listening skills.
Because BankUnited's Customer Service Representatives communicate through e-mail, good typing, spelling, and written communication skills are necessary.
Bilingual candidates preferred but not required.

Required profile