Technical Services Engineer

Introduction

The Wisconsin Technical College System (WTCS) Office currently has an opening for a Technical Services Engineer! We’re a highly engaged, collaborative team of about 50 employees with an office located at the new Hill Farms State Office Building on Madison’s near west side. The WTCS Office is the administrative service agency of the WTCS Board, which is the coordinating and oversight body for Wisconsin’s 16 public, two-year technical colleges. For more information about WTCS, please visit our website.

This position offers the ability to work remotely 80-90% of the time. The employee should expect to report to the office approximately 2-5 times per month or on an as needed basis.

Our team is made up of curriculum and student support specialists, IT professionals, data and policy analysts, financial and business professionals, and administrative support. As an equal opportunity employer, we believe a diverse team enriches us all. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply.

This position offers the State of Wisconsin’s excellent benefits package, which includes 19.5 days of paid time off to start, 9 paid holidays, accrued sick leave, multiple insurance options and an exceptional retirement plan! Working for Wisconsin State Government may also make you eligible for the Public Service Loan Forgiveness Program.

Click here to see what working for the State of Wisconsin is all about!

Position Summary

At the Senior level, this position is responsible for managing and administering all aspects of the WTCS workstation lifecycle, including deployment, security, software, and overall health. The role also involves the administration of the WTCS virtual server infrastructure, VMware, firewalls, server hardware and software, backup systems, and networking hardware. The role supports all IT initiatives and proposes new initiatives for approval. Additionally, the position includes updating and maintaining technical documentation and delivering training as needed. This role will evaluate agency needs, suggest new IT initiatives, and ensure the security and smooth operation of all WTCS technology. The position supports the administration and management of federal and state programs administered by the agency through technology.

At the Specialist level, this position will perform similar duties with an overall greater knowledge of general IT concepts, showing the ability to handle more complex requests and work more independently than at the Senior level.

To view the full position description at the Senior level, please click here.

To view the full position description at the Specialist level, please click here.

Salary Information

The classification of this position is IS Technical Services – Senior or IS Technical Services – Specialist. The Senior level is in pay schedule/range 07-34, and the Specialist level is in pay schedule/range 07-33. The starting pay for this position at the Senior level will be between $36.00 - $42.00 per hour based on qualifications. The starting pay for this position at the Specialist level will be between $42.00 - $48.00 per hour based on qualifications. This position is not represented by a collective bargaining unit. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the State Compensation Plan.

Job Details

WTCS does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.

A criminal background check will be performed on the selected applicant prior to an offer of employment.

Qualifications

Minimally qualified candidates will have each of the following:

• Experience providing technical support for server infrastructure (hypervisor technology such as VMWare and/or Hyper-V, Windows servers, Linux servers, Microsoft Azure, etc.)
• Experience providing end-user support for software applications (Windows 11, Microsoft 365, Adobe, etc.)
• Experience managing a Microsoft environment using core tools and services (Active Directory, DNS, Group Policy, etc.)
  
  

In addition, highly qualified candidates will have one or more of the following:

• Experience managing Windows workstations using imaging, patching and/or automated deployment using tools such as SCCM/MECM, Intune, PDQ or similar enterprise management systems
• Experience providing IT security support (threat hunting, implementing security best practices, managing end point protection, etc.)
• Experience maintaining firewall configurations to ensure network security
  
  

It is critically important your application materials clearly describe your experience related to the stated criteria. The job experts who evaluate your application materials must be able to make an accurate assessment regarding your qualifications. Applicants who do not meet at least the minimum qualifications or who do not clearly identify minimum qualifications will be ineligible to continue in the selection process.

How To Apply

If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: 17270 to complete your application for this posting.

WTCS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to qualified applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

To be considered for this position, you will need to create an account (if you don’t already have one) and apply online via the “Apply for Job” button listed on the top right of this page. You will be required to upload a current resume and a letter of qualifications (also known as a cover letter) that clearly describe your qualifications and experience as they relate to the qualifications listed in this job posting. For additional applicant resources including tips on how to write a resume and letter of qualifications, click here.

Your resume and letter of qualifications will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process where vacancies exist starting with those candidates who are deemed most qualified.

For general wisc.jobs user information and technical assistance, please see the Frequently Asked Questions. For questions regarding this specific job posting, please contact Madeline Erce at Madeline.Erce@wtcsystem.edu or (608) 267-9745.

Deadline to Apply

The deadline to apply for this position is Monday, March 31, 2025 at 11:59pm.