Offer summary

Qualifications:

Bachelor's degree in Business study or Management Science required., Minimum 1 year of experience in customer service, with managerial experience preferred., Strong communication skills to interact with leadership and clients effectively., Knowledge of CRM tools and proficiency in Microsoft Office and Google products is a plus..

Key responsabilities:

Lead and motivate a team of sales representatives to achieve sales goals.

Monitor team performance and provide feedback for improvement.

Manage client relationships and understand their advertising needs.

Conduct training sessions and resolve customer inquiries.

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About The Sales Team Lead

MarketStar is looking for a Team Lead to support our Client Services team for Wolt - a food delivery company known for its delivery platform for food and merchandise. The Team Lead manages day-to-day activities and is responsible for the performance of sales representatives in the Ads and Promotions department, whose main goal is to drive revenue through the sale of advertising and promotional opportunities on an account.

This role involves managing client relationships, understanding advertising goals, and crafting solutions to meet client needs while increasing the reach and visibility of the products and services being promoted. This role reports directly to the Client Services Director.

Location: Bulgaria, Remote

What Will You Do

Consistent in leading a team of sales reps to reach and exceed weekly, monthly and annual goals;
Monitors and reports on the performance of the team, identifies successes, good practices and areas for improvement; - Periodically meet with the team to review general and specific tasks;
Works for the constant development of the team by monitoring the daily tasks and performance of sales representatives;
Motivates sales representatives and organizes daily tasks, regular trainings and other activities related to the performance of their tasks;
Provides and accepts regular feedback and guidance on the development of sales representatives;
Conducts individual training sessions with employees;
Resolve sensitive customer inquiries;
Monitors the upcoming requirements, needs and expectations of customers. Participate in regular meetings with them;
If necessary, participate in the process of selection of sales representatives
Informs the Sales Manager in case of problems related to customer service activities;
Informs the Sales Manager and the Human Resources Manager about any problems related to occupational safety at the time of their occurrence.

What Will You Need to Succeed?

Professional experience in a managerial position is an advantage;
Minimum 1 year of previous professional experience in the field of customer service
Able to organize, coordinate, and direct projects
Demonstrate the ability to communicate effectively to MarketStar leadership, including Executive leadership, and MarketStar client contacts.
Must adapt well to change and successfully set and adjust priorities as needed
Knowledge of CRM tools, Microsoft Office, and Google products will be considered as a plus
Must be competitive and be willing to drive, push and exceed goals
Results-oriented with the ability to motivate others and drive performance. Team management.
Must have an adaptive management style and the ability to work at micro and macro levels
A person that loves relationship-building and enjoys problem-solving;
Bachelor's degree required in Business study/ Management Science;
A high level of professionalism, integrity, and discretion in handling confidential information;
Excellent verbal and written communication skills
Proficiency in Hungarian or Greek will be considered a plus

What We Offer: 

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: 

Competitive base salary
Quarterly bonuses based on reached KPIs
Remote or Hybrid work
Additional Health Insurance
Mental health program
MultiSport card
Access to our company library of 50+ hours of sales video trainings

This is a #MarketStarBulgaria position.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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