Business Systems Analysis Specialist

Job Summary

As a Business Systems Analyst, you will serve as the bridge between business and technology, ensuring that life insurance product requirements are clearly defined and effectively implemented. You will play a critical role in Agile teams, refining user stories, supporting system enhancements, and ensuring high-quality product delivery. Additionally, you will review code coverage and test case coverage to ensure system reliability and compliance with industry standards.

Key Responsibilities

• Collaborate with Product Owners, Sales, Underwriting, and IT teams to define and refine business and system requirements for life insurance products and sales processes.
• Facilitate backlog grooming, user story development, and acceptance criteria definition in an Agile environment.
• Analyze and document business processes, identifying opportunities for automation and efficiency improvements in policy issuance, underwriting, claims, and customer servicing.
• Translate life insurance business needs into well-defined functional and technical requirements.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and demos.
• Work with developers and testers to ensure system solutions align with business objectives and regulatory requirements.
• Review code coverage reports to ensure adequate test coverage and identify gaps in unit and integration testing.
• Analyze test case coverage to validate that key insurance workflows, compliance rules, and critical business scenarios are thoroughly tested.
• Support user acceptance testing (UAT), helping sales and underwriting teams validate system enhancements.
• Continuously monitor Agile metrics and feedback loops to drive improvements in business processes and system efficiency.
• Stay up to date with life insurance industry trends, regulatory changes, and digital sales innovations.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Systems Analyst in life insurance or financial services.
• Strong understanding of life insurance products, underwriting, policy administration, and sales workflows.
• Experience working in an Agile environment (Scrum, Kanban, SAFe, etc.).
• Proficiency in defining user stories, acceptance criteria, and backlog management.
• Familiarity with Agile tools such as Jira, Confluence, or Azure DevOps. Understanding of code coverage metrics and test case coverage analysis.
• Experience collaborating with QA teams to improve testing strategies for insurance applications.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and stakeholder management skills, with the ability to work with both technical and non-technical teams.
• Experience with life insurance CRM, policy administration, or underwriting platforms is a plus.
• Knowledge of regulatory requirements in the life insurance industry is a plus.

Quility is a leading technology-enabled, independent provider of insurance protection and financial wellness solutions. With thousands of agents operating in all 50 states, and a corporate staff of over 150 strong, we forge long-lasting relationships with America’s families and curate life insurance solutions to meet their evolving needs. Our advisors, partners and team members come from a variety of backgrounds, but we all have one thing in common: We are dedicated to helping our clients protect what matters most.