Offer summary

Qualifications:

3+ years of experience in business intelligence or market consulting within the chemicals sector., Proficiency in Salesforce CRM and business intelligence tools., Strong background in customer success and account management., Bachelor’s degree in business, Economics, Chemical Engineering, or a related field..

Key responsabilities:

Act as the primary point of contact for assigned clients to ensure satisfaction and retention.

Develop and implement strategies to grow business with existing accounts and achieve revenue targets.

Conduct quarterly and annual business reviews with customers and define relationship plans for top tier accounts.

Provide training and support to clients on business intelligence platforms and contribute to internal projects.

Job description

The Business Intelligence Consultant will be responsible for managing client relationships, driving revenue growth, and ensuring long-term customer satisfaction. This role will work closely with our global sales and market consulting teams, focusing on strengthening relationships with existing clients, maximizing their investment, and expanding business opportunities.

Key Responsibilities

Act as the primary point of contact for assigned clients, ensuring satisfaction and retention
Develop and implement strategies to grow business with existing accounts using consultative sales techniques, achieving annual renewal rate and revenue targets
Manage client renewals efficiently through Salesforce CRM, maintaining up-to-date customer records
Conduct quarterly and annual business reviews with customers per the company service standards, define and execute a relationship plan for top tier account
Support clients in utilizing ResourceWise’s business intelligence platforms (OrbiChem360/ChemEdge360)
Provide training, development, and coaching to new and existing users to maximize value realization
Serve as a thought leader, offering industry insights and best practices to clients
Contribute to internal projects, including product enhancements, marketing initiatives, and strategic improvements

Qualifications & Skill

Experience: 3+ years in business intelligence, market consulting, or a related role within the chemicals, polymers, or commodities sector
Technical Skills: Proficiency in Salesforce CRM and business intelligence tools
Management: Strong background in customer success, account management, or consultative sales
Analytical Thinking: Ability to interpret complex data and translate it into actionable insights for clients
Communication: Excellent presentation, negotiation, and interpersonal skill
Language: Fluency in English, other languages a plus
Industry Knowledge: Familiarity with petrochemicals, fibers, plastics, or related commodities
Education: Bachelor’s degree in business, Economics, Chemical Engineering, or a related field

Compensation and Benefit

Competitive base salary + performance-based commission/bonus
Benefits package provided (holidays, statutory benefit contributions, education assistance and more!)

Required profile