Offer summary

Qualifications:

Bachelor’s or master’s degree in a relevant field or eight years of progressive experience in multi-unit operations., Strong background in senior leadership roles with experience in contract and budget management., Proven track record of business growth and team leadership with strong financial acumen., Excellent client relationship and communication skills, both written and verbal..

Key responsabilities:

Lead and inspire a team of District Managers and other leaders to provide exceptional service.

Drive relationship building with clients and achieve key performance indicators.

Own all accounts in the assigned territory and ensure effective communication with partners.

Ensure compliance with policies and complete all reporting on time, while managing financial results for the territory.

Job description

Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of District Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.

Key Responsibilities:

Leads, manages, and inspires a diverse team of System Directors and Directors, and their teams, to provide top-notch service
Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
Collaborates with key partners to support regional initiatives
Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings

Required Qualifications:

Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit food service, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree

Preferred Qualifications:

Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Has a proven track record of growing a business and leading teams, along with strong financial acumen
Has ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
Proficient in the use of Microsoft Suite

Extensive travel required in this position

Required profile