Customer Service Representative

What We’re Looking For

• You’re an empathetic and friendly person.
• You’re structured, analytically independent, and have a solutions-oriented mindset.
• You’re a problem solver and not afraid to ask questions with your investigative nature.
• You’re able to work with different types of processes and multiple tools to get the most out of your job.
• You enjoy working in a multicultural team.
  
  

What You’ll Be Doing

• Handle internal & external customer inquiries quotes & orders in an efficient, accurate and professional manner for the DACH and Benelux markets.
• Be the main contact person for disputes management regarding orders + service/maintenance orders for the DACH and Benelux markets, using strong analytic and organization skills you will fix these issues.
• Have an advanced understanding of EDI, web portal orders + invoicing.
• Responsible for building strong customer relationships and delivering customer-centric solutions.
• With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Work with internal teams (ie: logistics, finance, sales, service engineers, senior leaders) with a high sense of accountability.
  
  

Our Needs

• Bachelor’s degree or equivalent HBO thinking + performance skills
• (Near) Native English, German and Dutch
• Work experience (2+ years in Customer Service or Customer support)
• Knowledge of ERP system: Sale Force and SAP is a pre.
• Strong written and verbal communication skills.
• Detail orientated.
• Working knowledge of Excel
  
  

Preferred Skills

• Customer orientation and ability to adapt/respond to different types of queries + situations.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Any other major European language
• Understanding of the medical market + products
• High level of responsibility and efficiency when working and communicating.
• Working knowledge with SAP
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

This position is also eligible for bonus as part of the total compensation package.