Offer summary

Qualifications:

Experience in providing technical support for both MAC and Windows operating systems., Good analytical and problem-solving skills with a service-oriented attitude., Familiarity with Microsoft Office, Adobe Creative Cloud, and general applications like Teams and SharePoint., Basic understanding of computer network concepts and experience with Active Directory..

Key responsabilities:

Provide remote technical support to staff globally, working in a 24x7 rotational shift environment.

Troubleshoot and resolve desktop issues for users across the company.

Manage user accounts and mailbox creation in Active Directory.

Support in-house agency facilities and assist with Microsoft O365 License Administration.

Job description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

What you'll be doing:

The primary function of the Support Technician is to is to provide remote support to staff across the Globe.

The role will be required to work 24x7 with rotational shifts and rotational week offs.

Provide technical support for desktop issues both MAC and Windows throughout the company
Support users across Hogarth 24x7
Technical support for in-house agency facilities
Adobe Creative Cloud support, experience in troubleshooting Adobe Products.
Microsoft Office support including O365 License Administration and Management.
Good understanding and troubleshooting skills of general applications used by end users such as Microsoft Teams, Outlook, Word, PowerPoint, Excel, SharePoint etc.
Previous experience as a Desktop and Service Desk Technician is a valuable add on.
User Account /Mailbox, Distribution/Security Groups creation in Active Directory.
Experience in working with Microsoft Azure as an L1 is an added advantage.

What you'll need:

Experience of Mac and Windows OS support
Basic understanding of computer network concepts
Understanding computer management software
Good analytical and problem-solving skills
General “can-do” service attitude
Excellent time management skills and multi-tasking abilities within tight deadlines
Excellent communication skills
Desirable Experience:
- Media background/worked in Marketing Communications as a support technician, would be advantageous
- Experience of supporting Windows operating systems and MAC.
- Active Directory experience
- ITIL v3 Foundation knowledge and certification
- Knowledge of ARD / Microsoft Remote Desktop and of Connectors (Video / Audio/ Networking/ Fibre)
- Microsoft Azure Experience.
- RPA knowledge advantageous
- VB scripting advantageous

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.