Offer summary

Qualifications:

At least 5 years of experience in SaaS project management, particularly in cloud-based communication implementation., Familiarity with cloud-based communication tools and technologies, as well as experience using Smartsheet for project management., Strong communication skills to effectively interact with internal teams and customers, focusing on customer needs., Ability to adapt quickly to new tools and methodologies, and experience in guiding customers through change management processes..

Key responsabilities:

Work closely with the Professional Services team to learn about Dialpad and its product offerings during onboarding.

Shadow team members to understand the Dialpad deployment process and incorporate methodologies into deployment plans.

Lead customer deployments and host training sessions for end-users and admins on Dialpad products.

Collaborate with cross-functional teams, including Sales and Customer Success, to ensure successful project execution.

Job description

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

The team

Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

Your role

You’re customer-centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love being a leader and helping others. Your experience in SaaS project management will be beneficial to help you onboard quickly and also provide insight into areas of opportunity. You are familiar with Smartsheet and have familiarity with cloud-based communications.

What you'll do

In your first 30 days:

You’ll work closely with your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings.
You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support.
You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team.

In your first 60 days:

You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process.
You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment.
You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet.

By 90 days:

With the help of the Professional Services management team you’ll work directly with customers and lead their deployments.
You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management.

Skills you’ll bring

At least 5 years experience in SaaS project management, preferably in implementation of cloud-based communication.
Familiarity with cloud-based communication tools and technologies.
Track record of success in managing deployment schedules, timelines, and resources.
Experience using Smartsheet for project management - setting up deployment plans and tracking milestones.
Strong focus on understanding and meeting customer needs.
Ability to communicate effectively with internal teams and customers.
Experience with guiding customers through change management processes during deployments.
Ability to adapt quickly to new tools, methodologies, and customer needs.
Collaborative and enjoys working with cross-functional teams, including Sales, Customer Success, and Support.
Comfortable in a dynamic, fast-paced work environment.
Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.
Excellent internet connectivity required.

Benefits and Perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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