Offer summary

Qualifications:

Experience in customer service, eCommerce, or virtual assistant roles., Strong written communication skills and ability to manage inquiries professionally., Proficiency in Shopify and familiarity with CRM systems is preferred., Organised, detail-oriented, and capable of problem-solving in a fast-paced environment..

Key responsabilities:

Respond to customer inquiries via email, social media, and live chat.

Assist with product information, delivery updates, and order issues.

Monitor customer reviews and manage feedback on the eCommerce platform.

Communicate daily with the team to ensure customer issues are resolved promptly.

Job description

Our client is an industry leader in eyelash extensions and beauty products, offering high-quality, salon-grade products to beauty professionals worldwide.

They are looking for a Virtual Assistant to support their customer service and administrative operations, ensuring a seamless experience for their clients.

Job Responsibilities:

Customer Support & Communication

Respond to emails, social media messages, and live chat inquiries.
Assist customers with product information, delivery updates, and order issues.
Contact DHL and other transport companies regarding deliveries.
Maintain and organise emails/messages in the CRM system.
Address customer complaints and update the complaints board.

eCommerce & Order Management

Check and verify product pricing on Shopify.
Monitor customer reviews, address negative feedback, and escalate concerns.
Update and maintain the Monday Board and provide end-of-day reports.

Administrative & Team Coordination

Communicate with the team daily regarding updates and tasks.
Ensure customer issues are resolved promptly and accurately.

Requirements

Experience in customer service, eCommerce, or virtual assistant roles.
Strong written communication skills and ability to manage inquiries professionally.
Strong proficiency in Shopify is highly preferred.
Experience with CRM systems, and order tracking platforms (preferred).
Organised and detail-oriented with excellent problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks.

Benefits