Billing and Collections Specialist, Europe

Summary

Reports directly to Financial Controller, Europe; prepares and handles all accounts receivables on a day-to-day basis.  This includes customer invoicing, collections, customer vendor systems, and other receivables as needed.  This role is responsible for managing all receivables in a professional, accurate, and detail-oriented fashion.  Additionally, this role will be counted on to provide recommendations for process improvements and potential software implementations. 

Scope & Responsibilities

Manage all day-to-day billing for finance department (60%) 

• Invoice all enterprise clients in a timely fashion after completion of courses 

• Finalize invoices for all public programs & reconcile attendance 

• Invoice IP licenses and active license fees as needed 

• Invoice global partners as needed 

• Process cash receipts, handle deposits, and applying receipts to accounts. 

Maintain consistent process for collections (20%) 

• Perform collections on regular basis 

• Track days sales outstanding (DSO) and reduce overall DSO 

• Perform collections updates and report progress with finance team including US Market Controller, Global Corporate Controller, and CFO 

• Monitor total balance outstanding > 30 days to minimize lagging payments 

• Prepare and distribute monthly global accounts receivable report 

Client-facing vendor systems (15%) 

• Manage customer vendor systems for prompt payment of invoices 

• Enroll in customer vendor systems as needed 

• Enter invoices into customer vendor systems 

• Update company information in systems as needed 

• Maintain SOP’s for each vendor system 

• Complete client vendor forms 

Other Responsibilities (5%) 

• Communicate banking changes with customers if needed 

• Day-to-day operations of billing and interconnected systems (Salesforce, BC, PSA, Magento) 

• Apply customer payments to outstanding invoices 

• Assist in ad hoc projects as needed 

• Assist with month-end close 

• Audit requests  

Requirements

Competencies, Skills & Qualifications

Competencies 

• Financial acumen – Interprets and applies understanding of key financial indicators to make better business decisions 

• Balances stakeholders – Anticipates and balances the needs of multiple stakeholders.  

• Being resilient – rebounds from setbacks and adversity when facing difficult situations.  

• Plans and aligns – plans and prioritises work to meet commitments aligned with organizational goals.  

• Drives results – consistently achieves results even under tough circumstances.  

• Optimises work processes – reviews and implements the most effective and efficient processes to get work done, with a focus on continuous improvement.  

• Builds network – effectively builds formal and informal relationship networks inside and outside or the business.  

• Collaborates – builds partnerships and works collaboratively with others to meet shared objectives. 

Technical/Functional Skills 

• Confident use of MSOffice and experience of using a finance system ideally Xero 

• Comfortable working with data, and produces high quality accurate work 

• Experience in using Salesforce 

• Proven ability to work with customers in varying scenarios 

Qualifications 

• 3 years' experience working with customers on invoicing and payments  

• Basic understanding of bookkeeping and revenue recognition rules  
  

Additional Preferences

• Understanding of customer vendor systems 
• College degree preferred    
• Knowledge of Prosci Change Management offerings a plus 

Additional Data

• Position reports to:  Financial Controller, Europe  
• Job Band: Support 
• Job level: Level 2 (Analyst) 
• Job code: 
• Supervisory Responsibilities:  None 
• Key Stakeholders: Finance, Growth, Legal 
• Work location:  Either fully remote or hybrid (if preferred), if based within commuting distance of a Prosci Europe office location  
• Travel expectations: Minimal, occasional European travel to attend team meetings  

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