Manager Digital Customer Experience - Website

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Job Details:

Digital Customer Experience Manager – Web Design

What does a Website Design Manager do?

You are responsible for managing our customer-facing websites. You must have a continual process improvement and UX design mindset with a strong understanding of conversion rate optimization (CRO) on marketing landing pages. Website managers are expected to have meticulous attention to detail, outstanding problem-solving skills, and fantastic project management skills.

To ensure success, a website manager must display an excellent understanding of content management systems (CMS) like Adobe Experience Manager and technology infrastructures using CSS, Firewalls, IDS/IPS, Web-Proxy, and Security Audits. You must be comfortable troubleshooting websites, organizing and executing site updates, and constantly improving the User Experience (UX) on site.

Responsibilities

• Plan, implement, manage, monitor, and upgrade the Tyson Foodservice websites.
• Manage website updates, taxonomy, and content edits/add/deletes in support of business, marketing and product initiatives.
• Build wireframe designs to communicate and rationalize site UX consistent with documented customer journey maps and desired CX.
• Work with DCX leadership to ensure full funnel connectivity and conversion optimization.
• Respond to and troubleshoot all website issues in collaboration with IT Enablement partners.
• Manage day-to-day break/fix issues.
• Ensure the website is protected by collaborating with IT to enable the appropriate security measures.
• Understand JavaScript, CSS, React, and HTML code languages.
• Conduct content audits to eliminate redundant and/or duplicate information.
• Manage technical SEO optimizations and web properties to ensure updated site compliance with search engine results pages.
• Implement and optimize appropriate website content aligned with the organization’s strategy, aligned to digital best practices.
• Ensure website quality and efficiency by conducting regular test plan and testing/QA of all new pages before go-live to check for quality and responsiveness across devices.
• Improve the User Experience (UX) of the website regularly.
• Collaborate with marketing leadership to ensure the website aligns with brand strategy and meets the organization’s standards.
• Create strategies to grow subscriber base, web traffic metrics and conversion rate across key marketing landing pages.
• Ensure full compliance on the website with all laws and regulations.
• Keep up-to-date with industry best practices and monitor competitor websites.

Requirements

• BS/MS degree in marketing, graphic UX design, or related qualification.
• 3 years of work experience as a website manager.
• Expert knowledge of Macromedia suite, Adobe suite, Content Management Systems (AEM preferred), and W3C Web standards.
• Proficient in JIRA or a similar project tracking software for managing web updates
• Highly proficient in HTML5, XHTML, CSS3 design, cross-browser and cross-platform compatibility, firewalls (functionality and maintenance), Access, mySQL and JavaScript.
• Great understanding of conversion rate optimization (CRO) of landing pages
• Knowledge of Adobe range of products including XD, Photoshop, Illustrator, InDesign, Acrobat and Dreamweaver
• Ability to troubleshoot website issues in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.
• Fantastic time management skills with the ability to multi-task.
• Ability to discuss and explain design options
• Ability to wireframe
• Detail oriented

Relocation Assistance Eligible:

Work Shift:

Pay Range/Rate:

Incentives:

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package.

Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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