Offer summary

Qualifications:

Bachelor's Degree or equivalent combination of education and work experience, 5+ years of relevant experience in training or claims, Experience delivering effective agent training programs, Knowledge of quality assurance procedures and basic understanding of insurance policies..

Key responsabilities:

Design, assemble, update, and present training materials using recognized techniques.

Monitor training effectiveness by analyzing performance results.

Assess training needs through surveys and consultations with managers.

Maintain training records and manage logistics for training sessions.

Job description

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

The Claims Sr Training Specialist is responsible for claims department training and quality improvement initiatives. Areas of responsibility to include developing and delivering training initiatives that support overall claim colleague development and improve performance, evaluating Training and Quality processes, finding opportunities for efficiency and continuous improvement, coordinating external resources that deliver training and development opportunities, and sharing subject matter expertise with senior team members.

PRIMARY RESPONSIBILITIES:
• Design, assemble, update and present trainings and materials using recognized training techniques and tools.
• Monitor the effectiveness of training by analyzing individual or group performance results.
• Support claim quality performance evaluation processes for the business unit, understanding scope of development capabilities and using knowledge of operating policies and procedures.
• Assess training needs through surveys, interviews with employees, or consultations with managers.
• Schedule appropriate training sessions and manage the logistics of these sessions.
• Maintain and update training records (e.g., trainee lists, schedules, attendance sheets).
• Provide technical support to department by producing and updating user guides of claim handling resources, following established guidelines and senior level directives and verifying information.
• Align individual performance with department expectations by adhering to established schedules, setting work-related goals and communication with management.
• Conceptualize creative solutions that yield effective process improvements.
• Work with people at various levels within the organization to accomplish a common goal.
• Communicate information in a clear, well-organized, and professional manner.
• Escalate issues when necessary.
• Strong attention to detail.
• Manage and prioritize competing responsibilities concurrently and effectively.
• Adapt and be flexible in a complex, changing work environment to effectively support deliverables as a Shared Services asset.

KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of quality assurance procedures and techniques and tool usage
• Basic understanding of insurance policies and systems relevant to area responsibilities
• Working knowledge of database software and basic computer tools
• Working knowledge of Microsoft Outlook, Word, Excel, and Access

EDUCATION & EXPERIENCE:
• Bachelor's Degree or equivalent combination of education and work experience
• 5+ years’ relevant experience
• Experience delivering effective agent training programs.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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