Offer summary

Qualifications:

Strong proficiency in Microsoft Outlook and email management., Excellent spoken and written English language skills., Warm, outgoing personality with strong customer service skills., Experience with Housecall Pro or ServiceMinder is preferred but not required..

Key responsabilities:

Answer inbound calls and schedule in-home evaluations.

Make outbound calls to warm leads and follow up with prospective clients.

Ensure customer satisfaction after completed jobs and handle customer messages.

Assist with administrative tasks such as contacting customers about unpaid invoices.

Job description

Job Title: Customer Service Representative & Scheduling Assistant
Location: Remote (MST Time Zone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday, 8:30 AM to 5:00 PM (MST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company dedicated to providing efficient, friendly, and cost-effective insulation services. This company is committed to enhancing energy efficiency, reducing environmental impact, and delivering exceptional customer service.

Position Overview:

The Customer Service Representative & Scheduling Assistant will be the first point of contact for customers, answering inbound calls, responding to inquiries, and scheduling free in-home evaluations. This role also includes making outbound calls to warm leads, following up with prospective clients, ensuring customer satisfaction after completed jobs, and supporting various administrative tasks.

Key Responsibilities:

Answer inbound calls, address basic questions about services, and schedule in-home evaluations.
Make outbound calls to warm leads to schedule evaluations.
Perform outbound follow-ups to uncommitted prospective clients.
Follow up on completed jobs to ensure customer satisfaction.
Handle customer messages and emails, either directly or by passing information to relevant team members.
Input customer information into the rebate program and eventually schedule jobs.
Assist with administrative tasks such as contacting customers about unpaid invoices and pulling requested reports from the database.

Qualifications:

Strong proficiency in Microsoft Outlook and email management.
Excellent English language skills, both spoken and written.
Warm, outgoing personality with strong customer service skills.
Experience with Housecall Pro or ServiceMinder is preferred but not required.

Nice-to-Haves:

Spanish-speaking abilities.
Eagerness to learn the business and products to take on more responsibilities in the future.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Required profile