Vice President of Client Delivery-AR & Denials

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

The ideal candidate will possess 10+ years of healthcare revenue cycle leadership experience spanning operations, consulting, technology and implementations, preferably through client services/client-facing roles.  Keys to success include the ability to implement additional structure and process that enables scalable growth within the department, drives increased consistency and standardization in client deliverables and outcomes, and direct contribution to increased revenues for the service line.

Selected Responsibilities

• Develop and build trusted relationships with healthcare executives for both existing clients and sales prospects
• Provide leadership oversight, coaching, and mentoring to the RPS Client Delivery team
• Own all management decisions impacting the AR & Denials service line regarding daily operations within the Client Delivery team.
• In collaboration with the SVP, set the strategic vision for the RPS Client Delivery team and execute and improve the operating model.
• Participate, analyze, and negotiate sales opportunities in partnership with R1’s commercial team and the SVP.
• Identify and establish client priorities/needs to drive assignments within the department.  Priorities will be driven based upon company KPIs, client expectations, client schedule/meeting frequency, client performance, and available inventory.
• Partner with AR & Denials Operations team on providing client feedback, results, and requests, as well as on strategic initiatives that span the service line.
• Assist data management and onboarding teams in coordinating client communication and oversight of client requests for data, system access, and other items required to successfully onboard and maintain key requirements for driving client value and operational throughput
• Develop enhanced client reporting dashboards and approaches to drive desired client behavior and maximize value delivered to the client through our relationship
• Define and develop policies and procedures that drive consistency in methodology and approach to how clients will be engaged and the level of service and meeting frequency applied.
• Oversee Client Delivery team responsible for 50+ clients based on geography/Market Region alignment  
• Lead and inspire teams through motivation, recognition, and goal alignment
• Promote a culture of teamwork that balances individual initiatives with team accomplishments, develop a team environment in which members participate, cooperate with, and support each other

Key Skills & Abilities

• Strong proven leadership, coaching, and mentoring skills.
• Ability to lead and influence others in a dynamic team environment.
• Ability to analyze and interpret business data.
• Exceptional oral, written, and presentation communication skills.
• Outstanding organizational and problem-solving skills and the ability to manage multiple tasks and requests, often with competing priorities.
• Strong accountability for individual and team performance.
• Demonstrated understanding of Hospital Revenue Cycle operations.
• Working knowledge of the Microsoft Office Suite (PowerPoint, Word, Excel, Outlook proficiency expected) and CRM (SalesForce) software.
• Must have a strong customer focus, a demonstrated ability to work within a team of service-oriented individuals and a passionate commitment for extraordinary levels of service quality and customer satisfaction
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations
• Must have the ability to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals; the skill in organizing resources and establishing priorities

Required Qualifications

• Bachelor's degree required
• 10 or more years of direct relevant experience within Healthcare provider operations, client service/delivery, consulting, technology implementations, and/or process improvement
• Ability to travel as needed; note that travel scheduling is flexible and determined in collaboration with SVP of RPS Client Delivery and client needs/priorities.
• Experience managing P&L/budget for a 25M+ organization or business unit.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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