Offer summary

Qualifications:

Experience with Windows desktop operating systems is required., Understanding of DNS, TCP/IP, and troubleshooting Internet connectivity is essential., Familiarity with M365 is necessary., Strong customer service skills and the ability to explain technical concepts to non-technical users are important..

Key responsabilities:

Receive and log incoming IT service requests, issues, and incidents via phone, email, or ticketing system.

Assess the severity and urgency of issues, categorizing and prioritizing tickets based on established criteria.

Assist senior engineers on projects and manage user and group administration tasks.

Provide excellent customer service and maintain high-quality, detailed work.

At LAdmins, we believe in the power of personalized talent search. Our philosophy is centered on a curated, hand-picked approach, with the goal of presenting you with candidates who are nearly perfect fits for your needs. We understand that the process of screening and evaluating candidates can be time-consuming and overwhelming, which is why our focus is on minimizing your time investment. Our team of experts draws on real-world experience in sourcing top-tier talent for the group of companies that LAdmins is a part of. All of LAdmins processes have been homegrown first for internal use to give us an advantage in advancing our group of companies forward. We translate that same skill set into the LAdmins competency that you can leverage for your own company. With our hand-picked approach, you can trust that you're getting the best possible candidates to meet your specific needs. We're committed to providing you with exceptional service and results, so you can focus on what matters most - growing your business.

Job description

Role Summary:
The help desk technician/dispatcher position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone or e-mail. They are also responsible for ensuring that service requests and incidents are properly logged, prioritized, and assigned to the appropriate technicians or teams.

Benefits:

₱70,000 basic salary
$500 travel allowance
₱5,000 health allowance
Paid Time Off
Annual Bonus (at risk)

Position Responsibilities:

Daily time entry (minimum 8 hours).
Receive and log incoming IT service requests, issues, and incidents via phone, email, or ticketing system.
Assist senior engineers on projects.
Assess the severity and urgency of issues, categorizing and prioritizing tickets based on established criteria.
Install, configure, troubleshoot MS Office Suite.
Manage user and group administration tasks.
Handle basic internet and network connection troubleshooting.
Own and follow through tasks to completion.
Maintain high-quality, detailed work.
Effectively manage stressful situations.
Know when to seek technical assistance.
Provide accurate time estimates for tasks.
Quickly learn and adapt to new technologies.
Clearly explain technical concepts to non-technical users.
Provide excellent customer service for all issues.
Self-motivated, collaborative, and team focused.
Identify and escalate issues requiring advanced technical knowledge.

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems
Understanding of DNS, TCP/IP and troubleshooting Internet connectivity
Experience with M365. Credentials and Experience:
Solid dependable engineer, follows directions and maximizes billing opportunities
Consistently receives good client feedback

Client's Core Philosophy:
Clients come first. We are extremely client satisfaction focused. Delivering exceptional client support is mandatory.

Required profile