SaaS Sales Recovery Representative

Job Overview:

The Sales Recovery Representative specializes in revitalizing relationships with nonprofit organizations that have previously used our software or have gone through the sales process and are now in need of reigniting interest in the DonorSearch Platform. This role involves identifying customer needs that were not met during the initial presentations or customer experience, presenting multiple tailored solutions, and re-guiding clients through the sales process so they can implement or re-implement DonorSearch's platforms to achieve their fundraising and operational goals.

Key Responsibilities:

• Conduct targeted outreach to deficient and lapsed clients or lapsed prospective nonprofit clients, re-establishing relationships and understanding their current challenges and requirements
• Through active listening and consultative selling, identify pain points and areas of opportunity where our SaaS solutions can add value and support the organization's mission
• Develop and deliver compelling presentations and product demonstrations that highlight the benefits and ROI of our software, specifically addressing the client's unique needs
• Skillfully negotiate contracts and pricing structures, ensuring alignment with client budgets and organizational goals, and ultimately closing deals to recover and reactivate accounts.
• Identify opportunities to streamline the sales process for deficient and lapsed accounts and contribute to the development of best practices for recovery sales
• Track and report on sales activities and performance metrics, providing insights to management and contributing to data-driven decision-making

Key Qualifications:

• Knowledge of the nonprofit landscape, including fundraising challenges, operational needs, and technology adoption trends.
• Demonstrated track record of achieving and exceeding sales quotas, with experience in SaaS or technology sales preferred. ( Preferred sales experience in the nonprofit sector)
• Ability to build relationships, actively listen to client needs, and tailor solutions to address specific challenges.
• Excellent written and verbal communication skills, with the ability to deliver persuasive presentations and build rapport with diverse stakeholders.
• Ability to analyze complex situations, identify root causes, and develop creative solutions that meet client needs.
• Proficiency with Salesforce is preferred

• Experience in customer service or account management within the nonprofit sector is a plus.
• Familiarity with donor management, fundraising software, or nonprofit CRM systems (e.g., Raiser's Edge) is beneficial.
• Understanding of data analysis and reporting for nonprofit organizations is valuable.
• Willingness to travel for client meetings, conferences and presentations, and on-site staff retreats as needed.

Salary: $55,000/year