Process Improvement Manager

What this Job Entails: 

Responsible for leading significant process improvement projects and initiatives program-wide using a strategic approach. Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve business and delivery processes at an enterprise level.

This position directs the program that manages and executes Process Re-engineering projects impacting multiple programs to improve efficiency, reduce expenses and provide improved service to customers.

Establish strategic implementation objectives and plans related to Process Re-engineering with executive sponsors across business functions to lead change activities, creatively solve problems, and monitor sustained change throughout the organization. Efforts are focused on reducing costs, cycle time, errors and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem Solving methodologies.
Lead a team of Process Re-engineering experts through the implementation of Improvement Plans including current state assessments, data analysis, and creation of strategic future state processes and organizational models.
Manage business opportunities in the long-term planning process, including development and adoption of business requirements; responsible for implementation of overall initiatives.
May lead a team of process analysts in the delivery of opportunities to the internal tools development team.
Coach and mentor less experienced process practitioners, business partners, and participants in process excellence training programs on process improvement
Responsible for implementing measurement systems to monitor and track organizational improvement.
Provide direction, leadership, and resources to ensure successful implementation of Process Re-engineering efforts.   Oversee development of plans, process impact and redesign, turnover to delivery and measurement of initiatives related to approved programs.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk standards, policies and controls.   Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and equity.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external stakeholders as applicable.
Complete other related duties as assigned

Bachelor's degree and a minimum of 5 years’ Process Improvement experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ Process Improvement experience
Minimum of 2 years’ managerial experience
Six Sigma Black Belt or Lean Certified
Strong verbal and written communication skills
Strong analytical and problem solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Lucid Chart and/or Visio
Bachelor's degree in a technical, or business discipline
Minimum of 6 years’ Process Improvement experience
6 Sigma Green Belt Certified
Self-motivated
Results-driven
Well organized individual
Ability to think strategically
Ability to effectively manage multiple work streams
Ability to forge strong relationships with business stakeholders and colleagues