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Collections Supervisor

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

3-5 years of experience in collections, credit, or accounts receivable., 1-2 years of supervisory or leadership experience., Strong knowledge of debt collection laws and regulations., Excellent verbal and written communication skills..

Key responsabilities:

  • Supervise and mentor a team of portfolio managers to achieve performance goals.
  • Develop and implement effective collection strategies to reduce delinquent accounts.
  • Monitor account statuses and generate reports on collection performance.
  • Handle escalated customer disputes and negotiate payment arrangements as needed.

FinFit logo
FinFit https://www.finfit.com/
51 - 200 Employees
See all jobs

Job description

About FinFit

FinFit was established in 2008 and currently services over 500,000 organizations across the United 
States. FinFit helps to eliminate stress in the workplace by providing real-time solutions that 
offer real-world help when it is needed most. FinFit is a powerful way for employers to attract and 
retain talent by helping employees get focused, get healthy, and become more productive.
Collections Supervisor at FinFit

We are seeking an experienced Collections Supervisor to lead our collections team in managing 
outstanding accounts and ensuring timely payments. In this role, you will oversee daily collection 
activities, implement strategies to reduce delinquency, and provide coaching and support to team 
members. The ideal candidate has strong leadership skills, a deep understanding of collections 
processes and regulations, and the ability to resolve disputes professionally. If you thrive in a 
fast-paced environment and have a passion for improving collection efficiency, we’d love to hear 
from you!

Qualifications we value

•  Minimum of 3-5 years of experience in collections, credit, or accounts receivable.
•  At least 1-2 years of supervisory or leadership experience.
•  Knowledge of debt collection laws and regulations (e.g., FDCPA, FCRA).
•  Ability to analyze financial statements and assess credit risk.
•  Strong leadership and team management skills.
•  Excellent verbal and written communication abilities.
•  Ability to train, mentor, and develop team members.
•  Strong conflict resolution and negotiation skills.
•  Ability to develop and implement collection strategies to reduce outstanding debt.
•  Strong decision-making and problem-solving abilities.
•  Ability to handle difficult conversations with customers diplomatically.
•  Strong organizational skills and attention to detail.
•  Ability to work in a fast-paced environment and meet deadlines.
•  Flexibility to adapt to changing regulations and company policies.
•  Bilingual skills preferred

Don’t meet every requirement? We encourage you to apply anyway! We are dedicated to building a 
diverse, inclusive, and authentic workplace. If you’re excited about this role and our mission but 
your past experience doesn’t align perfectly, that’s okay. You may be just the right candidate for 
this or other roles, either now or in the future!

In this role, you’ll get to…

•  Supervise and mentor a team of portfolio managers to achieve performance goals.
•  Develop and implement effective collection strategies to reduce delinquent accounts.
•  Monitor account statuses, analyze trends, and generate reports on collection 
performance.

•  Ensure compliance with federal, state, and company regulations related to debt 
collection.
•  Handle escalated customer disputes and negotiate payment arrangements as needed.
•  Collaborate with other departments, such as accounting and customer service, to resolve 
issues.
•  Train and develop team members to enhance their collection techniques and customer 
interactions.
•  Identify process improvements to increase efficiency and recovery rates.
•  Maintain accurate records of collection activities and update internal systems.
•  Foster a positive and goal-oriented team environment while maintaining high ethical 
standards.


Benefits & perks
FinFit is fully committed to supporting the health and wellbeing of you and your family. 
Comprehensive healthcare coverage, paid time off, and paid parental leave are just the start. Our 
benefits package also features:
Holistic wellbeing
●  A Wellness Bundle
●  Voluntary wellness challenges
●  Time off for volunteering
Remote-first culture
●  Virtual, hosted Happy Hours (recent events include a virtual escape room, wine tasting, and 
charcuterie board making)
●  Virtual team meetings
●  Weekly no-meeting blocks to avoid Zoom fatigue
A focus on your future
●  401(k) with company match
DEI at FinFit
Diversity, Equity, and Inclusion are more than just three buzzwords here at FinFit they summarize 
what we strive for as a company. Ultimately, it’s about intentionally fostering a sense of 
belonging for our employees, customers, and communities we serve. We offer hosted workshops and 
training to provide our employees with the tools to make DEI a non- negotiable. Together, we 
continue to build an empathetic culture that supports the diverse voices here at FinFit.

Get a feel for FinFit and what we’re all about by checking out our team's Instagram profile.






FinFit is proud to be an equal opportunity employer. We value and embrace the diversity and 
inclusion of all team members. We are committed to equal employment opportunity without regard to 
race, color, religion or creed, alienage or citizenship status, political affiliation, marital or 
partnership status, age, national origin, ancestry, physical or mental disability, medical 
condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical 
conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic 
disorder, genetic predisposition, carrier status, military status, familial status, or domestic 
violence victim status and any other basis protected under federal, state, or local laws.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Mentorship
  • Customer Service
  • Adaptability
Are you interested?

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