Technical Project Manager Intern - Software Delivery and Operations

Job Overview:

As a Technical Project Manager Intern, you will support operational service delivery and new feature development for a high-availability software system. Your responsibilities include triaging and troubleshooting helpdesk escalations, managing user acceptance testing (UAT) for multiple clients, and documenting issues in Jira. You will also assist in deployment planning and operational scheduling while collaborating closely with senior technical project managers to ensure seamless execution.

Job Responsibilities:

• Provide high quality support for operational service delivery and/or new feature development for a high-availability software system.

• Effectively triage and troubleshoot helpdesk case escalations and inquiries, with support from senior tech PMs. Answer client inquiries about system behavior and capabilities accurately. Personally make or oversee the completion of system configuration changes.

• Managing the user acceptance testing (UAT) process for 2-3 clients under supervision of a senior tech PM.

• Track UAT feedback. Create detailed Jira tickets to capture issues, including steps to reproduce, environment, and other pertinent details.

• Verify fixes once issues are fixed through configuration or code updates, prior to handoff to QA for final verification.

• Draft detailed deployment plans (under the supervision of a senior tech PM). Provide deployment support as verifier.

• Manage operational schedules under the supervision of a senior tech PM.

• Be comfortable working on multiple projects simultaneously, with an ability to work well under tight timelines and have proven problem-solving capabilities.

Job Requirements:

• Bachelor’s degree in a related field.

• Master's degree in progress is a plus.

• Exceptional analytical skills, and demonstrated aptitude to learn basic SQL preferred.

• Excellent documentation and communication skills, excellent team-oriented attitude, and a proactive and detail-oriented nature.

• Familiarity with software such as Jira, Confluence, TeamCity, Git, Bitbucket, and Octopus is desired.

• Some experience with software development lifecycle, general project management methods.

Why Work With Us?

When you work with Cambium Assessment, you’ll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.

• Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States.

• Our web applications are highly interactive and universally accessible.

• Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans.

• Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.

In the 2024 school year, we delivered more than 126 million online tests, and successfully supported peak testing volumes exceeding 1.5 million simultaneous test takers. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  You may request an accommodation during the recruiting process with your Talent Acquisition team member.