Technical Project Manager

Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions of Kenyans, while our platform powers Emergency Medical Service apps.

Our vision? Emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.

Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 52 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. Focused on achieving goals, we're always refining our tech and operations, guided by values like agility, grit, and innovation.

If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us.

Our Values:

• Consistency: We maintain high standards in everything we do.
• Design with EQ: We create with empathy, focusing on human needs.
• Always Questioning: We encourage curiosity and continuous improvement.
• Alignment: We work together towards common goals.

About the role:

We are looking for a highly organized and detail-oriented Technical Project Manager to manage development ticket tracking, maintain technical documentation, and optimize workflows for greater team efficiency. The role requires a strong understanding of development methodologies (e.g., Scrum, Agile), proficiency in technical concepts, and a data-driven approach to monitoring project progress, addressing blockers, and forecasting team velocities for successful project delivery.

This is what you will do: 

Ticket Management & Sprint Tracking

• Create, write, and manage development tickets with clear, concise, and actionable tasks, including aggregating necessary documents & acceptance criteria.
• Oversee ticket workflows in tools like Jira, Shortcut, Github Projects, etc., ensuring tickets are updated and tracking progress effectively to generate accurate velocity data.
• Monitor & analyze ticket histories to identify workflow bottlenecks, blockers, or inefficiencies.
• Flag where team members are stuck, blocking others, or resources need reallocation.
• Collaborate with developers, QA, designers, and stakeholders during sprint planning to plan and document workflows effectively.
• Continuously refine workflows, backlogs, and sprint processes to optimize team performance.

Technical Documentation

• Maintain and organize technical documentation, ensuring it is up-to-date and accessible to relevant stakeholders.
• Work closely with developers to document features, processes, and systems technically and accurately.
• Provide clear documentation for non-technical stakeholders, translating complex technical concepts into understandable terms when necessary.

Data-Driven Insights

• Use ticketing and sprint data to predict project velocities accurately and set realistic delivery timelines.
• Build dashboards and reports to track team performance and identify trends.
• Provide data-driven recommendations to improve team efficiency and project delivery outcomes.

Requirements

Technical Proficiency

• Strong understanding of software development workflows (e.g., Agile, Scrum, Kanban).
• Familiarity with ticketing systems such as Jira, Github Projects, Asana, Shortcut, etc.
• Proficiency in writing technical tickets, user stories, and acceptance criteria.
• Ability to analyze ticketing histories, sprint velocities, and team performance data.
• Strong understanding of KPIs like cycle time, lead time, and throughput to track team efficiencies.
• Experience building and using dashboards in tools like Jira or BI platforms (e.g., Tableau, Looker, or Excel).
• Exceptionally data-driven approach to problem-solving and data analysis.

Organizational Skills

• Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Attention to detail in ticket creation, tracking, and documentation.
• Strong interpersonal skills to work across diverse technical and non-technical teams.
• Ability to communicate technical concepts to stakeholders at all levels.
• Experience facilitating team meetings, including stand-ups, sprint planning, and retrospectives. Alternatively, experience documenting and attending technical meetings with a strong understanding of technical concepts.

Bonus points if:

• Experience working as a developer, QA engineer, or technical analyst.
• Certification in Scrum or Agile methodologies (e.g., CSM, CSPO).

Benefits

To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue: 

• A chance to make an impact in a mission-driven organization.
• Fully remote role with the flexibility to work from anywhere.
• Unlimited paid time off.

How to Apply

This role is fully remote and offered on a full-time contract basis. The role is open to candidates residing within the EMEA time zones, spanning GMT to GMT+3. Join us in our mission to serve and uplift our community. Apply now, and let's make a positive impact together! 

P.S. While we're eager to learn about your experience, please submit your impressive journey in a one-page PDF CV. This helps us get started more quickly.

At Rescue.co, we believe in the power of authenticity. We value you for who you are, regardless of your gender, age, ethnicity, race, sexual orientation, religion, veteran/military status, disability, or any other characteristic protected by local laws and regulations. Bring your true self to work!