HFMS Integration Specialist - Fairfax

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

The Heart Failure Management System (HFMS) Integration Specialist partners with ZOLL's Cardiac Management Solutions Sales teams and key stakeholders at targeted health systems to facilitate the integration of HFMS workflow(s). This role focuses on driving adoption of ZOLL's HFMS through proactive support, training, continuous communication, and optimizing product utilization aligned with customer goals. By enhancing patient care and operational excellence, the specialist plays a pivotal role in ensuring the successful implementation and utilization of HFMS.

Essential Functions

• Serve as the clinical and product expert, collaborating with hospital stakeholders to build relationships, troubleshoot issues, and support product implementation.
• Implement ongoing sales strategies aligned with client expectations, monitoring and adjusting solutions for improved performance.
• Conduct site visits to assess workflows, synthesize findings, and recommend behavior changes to enhance HFMS utilization.
• Partner with key stakeholders (Care Management, Nursing Navigators, Heart Failure Teams, and Healthcare Providers) to align on program goals, identify challenges, and propose solutions.
• Conduct in-service events and provide ongoing support for new and existing accounts.
• Act as a dedicated point of contact for integration challenges, workflow optimization, and product utilization.
• Collaborate with ZOLL Hospital System Directors on leads, account updates, and training outcomes.
• Onboard new customers, guiding them through setup and HFMS familiarization.
• Provide product support and troubleshooting for customer inquiries.
• Conduct onsite visits to assess usage, identify issues, and maximize product value.
• Conduct training sessions on advanced features and best practices.
• Ensure seamless coordination between inpatient and outpatient care settings.
• Assist with management of ZOLL Patient Management (ZPM) system tasks, including data access and alert management.
• Plan and execute strategies to meet target goals.
• Build strong customer relationships to understand needs and address concerns proactively.

Required/Preferred Education and Experience

• High School Diploma or GED required.
• Bachelor's Degree and/or Registered Nurse preferred.
• Experience working with multidisciplinary healthcare teams to support efficient patient-centered care required.
• Valid State Driver License required.

Knowledge, Skills and Abilities

• Familiarity with admission and discharge processes.
• Must meet eligibility requirements for Hospital credentials/access.
• Cardiology clinical acumen required.
• Strong teamwork and collaboration skills.
• Strong analytical and problem-solving capabilities. Must be able to improvise in customer situations to achieve a successful resolution.
• High-level organizational skills, attention to detail, and ability to prioritize in a dynamic environment.
• Comfortable working independently and collaboratively in a fast-paced, complex environment.

Travel Requirements

• Ability to travel up to 75% of the time on a regular basis, including overnights.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.