Bachelor’s degree in Software Engineering, Mechanical Engineering, Electrical Engineering or a related field., 7+ years of technical solutioning experience in software and hardware., Networking experience with Tailscale, OpenVPN, and other technologies is required., Strong communication skills and experience in customer-facing roles are essential..
Key responsabilities:
Provide engineering support and guidance focused on hardware and network solutions.
Collaborate with key team members to drive the development process and manage customer deployments.
Engage directly with customers to support hardware and network-related challenges.
Ensure alignment across teams for technical execution and deployment of new features.
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Work Schedule: Monday-Friday; 8:00 AM - 5:00 PM Chicago Time
Responsibilities:
Provide engineering support, including guidance to the team, with a focus on hardware and network solutions, particularly for backend development.
Offering strategic engineering advice to enhance technical processes.
Collaborate with key team members like VP of Product and Engineering Manager to drive the development process.
Oversee and manage customer deployment initiatives, ensuring smooth implementation and training for existing customers on new features.
Partner with Staff Engineer to ensure architectural alignment on product launches and data support.
Play an active role in new Implementations and engage with customers directly, providing support for hardware and network-related challenges in a professional and composed manner.
Collaborate with Implementation Lead and ensure alignment across teams for technical execution and deployment.
Requirements
Bachelor’s degree in Software Engineering, Mechanical Engineering, Electrical Engineering or an adjacent field
7+ years of technical solutioning experience across both software and hardware
Networking experience required, with Tailscale, OpenVPN, and experience with other networking technologies.
Experience working with edge devices running Ubuntu Server strongly preferred
Proven experience as a backend engineer, with a strong understanding of hardware and network solutions.
Familiarity with integration patterns and the .NET framework is highly preferred.
Strong communication skills, especially in customer-facing scenarios, with the ability to provide clear, actionable insights without missteps.
Demonstrated experience working on customer deployments, including product training and feature activation.
Experience working collaboratively with cross-functional teams, including architecture, software engineering, and customer success.
Ability to handle technical challenges hands-on and provide guidance across various engineering teams.
Problem-solving skills with the capacity to balance multiple priorities while ensuring high-quality technical output.
Ability to successfully manage multiple projects simultaneously
Strong emotional intelligence
Desired Qualifications
Proficiency working with Distributed systems in the cloud (e.g., Azure ServiceBus)
Hands-on experience working with containers and container orchestration (e.g.,Docker, Kubernetes)
Experience working with low-level protocols (e.g., MQTT, AMQP, BACnet)
Benefits
Independent Contractor Perks
Permanent work-from-home
Immediate hiring
Steady freelance job
ZR_21095_JOB
Required profile
Experience
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.