Italian Speaking Customer support for phone operative system - Remote in Greece

Patrique Mercier Recruitment is thrilled to announce a remarkable opportunity for an Italian Speaking Customer Support representative focused on phone operating systems, with the flexibility of working remotely from Greece! This role is perfect for those who are passionate about technology and eager to assist customers in navigating their phone systems. As a member of our customer support team, you will provide expert assistance to Italian-speaking clients, ensuring they enjoy a seamless experience. If you are fluent in Italian and have a knack for problem-solving, we encourage you to apply!

Responsibilities

• Deliver exceptional customer support via phone, assisting users with inquiries related to phone operating systems.
• Resolve technical issues and provide guidance on software and hardware functionalities.
• Educate customers on features and capabilities of their devices to enhance usability.
• Document customer interactions accurately for quality assurance and training purposes.
• Collaborate with team members to continually improve service processes and customer satisfaction.
• Stay updated on product knowledge and industry trends to provide informed support.

Requirements

• Fluency in Italian (both spoken and written) is required.
• Strong communication and active listening skills.
• Previous experience in customer service, especially in technical support roles, is highly preferred.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote work environment.
• Willingness to adapt to new technologies and learn about phone operating systems.
• Familiarity with customer support software and tools is a plus.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )