Offer summary

Qualifications:

Fluency in Spanish (both spoken and written) is essential., Strong communication skills and a customer-centric attitude are required., Prior experience in customer service, ideally in compliance or financial sectors, is advantageous., Excellent problem-solving skills and attention to detail are necessary..

Key responsabilities:

Deliver high-quality customer service via phone, email, and chat communications in Spanish.

Assist clients with inquiries related to anti-financial crime reporting and compliance.

Effectively resolve customer complaints while adhering to regulatory guidelines.

Maintain accurate and confidential records of customer interactions and reports.

Job description

Patrique Mercier Recruitment is a prominent recruitment agency dedicated to connecting skilled professionals with exciting job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Service representative for an Anti-Financial Crime Unit. This critical role is designed for individuals who are passionate about financial integrity and dedicated to providing exceptional customer support. In this position, you will assist Spanish-speaking clients in reporting suspicious activities, provide guidance on anti-financial crime processes, and ensure that inquiries are handled with the utmost professionalism and care. Your linguistic skills will play a vital role in maintaining open communication and trust with clients as we work to combat financial crime. If you are interested in making a difference and are ready to take on this important challenge, we want to hear from you!

Responsibilities

Deliver high-quality customer service via phone, email, and chat communications in Spanish.
Assist clients with inquiries related to anti-financial crime reporting and compliance.
Effectively resolve customer complaints while adhering to regulatory guidelines.
Provide clients with information on the procedures to report suspicious activities.
Maintain accurate and confidential records of customer interactions and reports.
Collaborate with internal teams to address issues and improve service delivery.
Stay informed about relevant regulations and updates in the field of financial crime prevention.

Requirements

Fluency in Spanish (both spoken and written) is essential.
Strong communication skills and a customer-centric attitude.
Prior experience in customer service, ideally in compliance or financial sectors, is advantageous.
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Understanding of anti-financial crime principles and regulations is a plus.
Proficient in using digital tools and customer relationship management systems.

Benefits