Portuguese Speaking Customer Service for Anti-Financial Crime Unit

Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative to join the Anti-Financial Crime Unit. This vital role is designed for individuals committed to preventing financial crime while providing exceptional support to clients.

Responsibilities

• Provide high-quality customer service to Portuguese-speaking clients within the Anti-Financial Crime sector.
• Assist with inquiries related to financial transactions, compliance, and anti-fraud measures.
• Deliver accurate information, guidance, and resources to help clients navigate financial compliance processes.
• Document customer interactions thoroughly and escalate suspicious activities or concerns as necessary.
• Collaborate with cross-functional teams to resolve client issues efficiently and effectively.
• Participate in training and continuous education regarding anti-financial crime regulations and practices.
• Maintain confidentiality and discretion while handling sensitive customer information.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the finance or compliance sectors.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage sensitive information with a high level of confidentiality.
• Proficiency in customer service software and Microsoft Office Suite.
• A proactive attitude with the ability to work both independently and as part of a team.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks