Spanish Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment is dedicated to connecting talented individuals with exciting career opportunities across Greece. We are currently looking for a Spanish Speaking Customer Service representative for an Online Streaming Service Department. This position is perfect for enthusiastic individuals who are passionate about digital entertainment and providing top-notch customer support. In this role, you will assist Spanish-speaking customers with their inquiries, troubleshoot issues, and help them navigate the streaming platform, ensuring a satisfying user experience.

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat in Spanish.
• Assist customers with inquiries related to their accounts, subscriptions, and platform features.
• Resolve technical issues and provide troubleshooting assistance.
• Maintain accurate documentation of customer interactions and follow up as needed.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on new features, content, and promotions to provide timely information to customers.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Excellent communication and interpersonal skills.
• Prior experience in customer service, preferably in the entertainment or tech industry, is a plus.
• Strong problem-solving skills and a focus on customer satisfaction.
• Ability to work effectively both independently and in a team environment.
• Familiarity with online streaming platforms and digital content is advantageous.
• Proficiency in using customer support software and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training