Offer summary

Qualifications:

Fluency in Dutch and English is essential., Experience in electronics support or a related technical field is preferred., Strong problem-solving skills and analytical thinking are required., Excellent communication and interpersonal skills are necessary..

Key responsabilities:

Deliver high-quality technical support to Dutch-speaking customers for electronic devices.

Troubleshoot and resolve technical issues related to hardware and software.

Communicate effectively with customers to understand their concerns and provide solutions.

Document all customer interactions and resolutions in the support ticketing system.

Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Dutch Speaking Electronics Support Specialist – Athens (Remote in Greece). Our agency specializes in connecting skilled professionals with dynamic companies, and we are looking for an individual who can provide exceptional technical support to our Dutch-speaking clients. This remote role allows you to work from anywhere in Greece while assisting customers with their electronic products, troubleshooting issues, and ensuring a seamless experience. If you are passionate about technology and have a commitment to customer satisfaction, we would love to hear from you!

Responsibilities

Deliver high-quality technical support to Dutch-speaking customers for a range of electronic devices.
Troubleshoot and resolve technical issues related to both hardware and software promptly.
Communicate effectively with customers to understand their concerns and provide suitable solutions.
Accurately document all customer interactions and resolutions in the support ticketing system.
Assist customers with product installation, configuration, and usage guidance.
Collaborate with internal teams to provide customer feedback and recommend product improvements.
Create and maintain helpful documentation and guides to empower customers in utilizing their devices effectively.

Requirements

Fluency in Dutch and English is essential.
Experience in electronics support or a related technical field is preferred.
Strong problem-solving skills and analytical thinking.
Excellent communication and interpersonal skills.
Ability to work independently in a remote environment while being a supportive team player.
Familiarity with electronic devices and tech support best practices.
Previous experience in customer service or technical support roles is an advantage.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.