Offer summary

Qualifications:

Fluency in Italian and proficient English skills, both written and spoken., Previous experience in customer service, preferably in the domestic appliance or retail industry., Strong problem-solving abilities and a customer-first mindset., Excellent communication skills and attention to detail..

Key responsabilities:

Deliver exceptional customer service in Italian, addressing inquiries and issues related to domestic appliances.

Assist customers in troubleshooting product problems and provide effective solutions.

Document customer interactions accurately for future reference.

Work collaboratively with internal teams to escalate and resolve complex issues.

Job description

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for an Italian Speaking Customer Service Representative for a Leading Domestic Appliances Company in a remote role based in Greece. This reputable brand is renowned for its innovative and high-quality home appliances designed to enhance everyday life. As a vital member of the customer service team, you will engage with Italian-speaking customers, providing them with excellent support and assistance regarding their inquiries and service issues related to domestic appliances. If you are enthusiastic about customer service and have a passion for home technology, this position is the ideal fit for you!

Key Responsibilities

Deliver exceptional customer service in Italian, addressing inquiries and issues related to domestic appliances.
Assist customers in troubleshooting product problems and provide effective solutions to enhance their experience.
Document customer interactions accurately to ensure detailed records are maintained for future reference.
Work collaboratively with internal teams to escalate and resolve complex issues in a timely manner.
Stay informed about current appliances, features, and services to provide accurate information to customers.
Proactively engage with customers to meet their needs and encourage brand loyalty.
Participate in training programs to enhance your skills and knowledge in customer service excellence.

Requirements

Fluency in Italian and proficient English skills, both written and spoken, are required.
Previous experience in customer service, particularly within the domestic appliance or retail industry, is preferred.
Strong problem-solving abilities and a customer-first mindset focused on delivering satisfaction.
Excellent communication skills with the ability to connect effectively with diverse customers.
Able to work independently in a remote setting while effectively managing time and tasks.
Attention to detail and strong organizational skills for managing inquiries and maintaining accurate records.
A genuine interest in domestic appliances and technology is advantageous; comprehensive training will be integrated into the onboarding process.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.