French Speaking Electronics Support Specialist - Remote in Greece

Patrique Mercier Recruitment is excited to present a rewarding opportunity for a French Speaking Electronics Support Specialist – Remote in Greece. We are committed to connecting talented professionals with leading companies, and in this role, you will play a vital part in providing exceptional technical support to our French-speaking clients. You'll assist customers in troubleshooting issues, managing inquiries about their electronic products, and ensuring overall customer satisfaction. If you're passionate about technology and customer service, we invite you to join our dynamic team and make a difference from the comfort of your own home!

Responsibilities

• Deliver high-quality technical support to French-speaking customers regarding a variety of electronic products.
• Troubleshoot and resolve hardware and software issues promptly and accurately.
• Maintain effective communication with customers to identify their needs and provide appropriate solutions.
• Document all customer interactions and resolutions in the company's ticketing system.
• Assist customers with installation, configuration, and usage guidance of electronic devices.
• Collaborate with internal teams to communicate customer feedback and recommend improvements.
• Create and update helpful documentation and resources to enhance customer experience.

Requirements

• Fluency in French and English is a must.
• Experience in electronics support or a related technical field is preferred.
• Strong analytical and troubleshooting skills.
• Exceptional communication and customer service aptitude.
• Able to work independently in a remote environment while being a positive team contributor.
• Familiarity with electronic devices and customer support practices is advantageous.
• Prior experience in a customer service or technical support role is a plus.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.