Offer summary

Qualifications:

Fluency in Dutch and strong command of English., Prior experience in IT support or customer service is preferred., Excellent problem-solving skills and strong communication abilities., Familiarity with IT systems and helpdesk software is advantageous..

Key responsabilities:

Deliver exceptional technical support to Dutch-speaking customers via phone, email, and chat.

Identify, troubleshoot, and resolve a variety of IT-related issues efficiently.

Provide guidance to clients on using products and services to maximize benefits.

Maintain accurate documentation of customer interactions and collaborate with internal teams.

Job description

Patrique Mercier Recruitment PT is seeking a Dutch Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This is an ideal role for individuals fluent in Dutch who have a passion for technology and providing top-notch customer service. In this position, you will support our Dutch-speaking clients, assisting them with their IT-related inquiries and ensuring they have an outstanding experience with our products and services.

Responsibilities

Deliver exceptional technical support to Dutch-speaking customers via phone, email, and chat.
Identify, troubleshoot, and resolve a variety of IT-related issues efficiently and effectively.
Provide guidance to clients on using our products and services to maximize their benefits.
Maintain accurate documentation of customer interactions and track issues within the support system.
Collaborate with internal teams to escalate and resolve complex technical challenges.
Inform customers about new features, updates, and best practices to enhance their product use.
Engage in ongoing training to stay up to date with product developments and industry trends.

Requirements

Fluency in Dutch and a strong command of English are required.
Prior experience in IT support or customer service is preferred.
Excellent problem-solving skills with the ability to diagnose and address technical issues.
Strong communication skills with a focus on achieving customer satisfaction.
Familiarity with IT systems, applications, and helpdesk software is advantageous.
Ability to work independently in a remote setting while also being a collaborative team player.
Willingness to adapt to flexible working hours, including potential evening or weekend shifts.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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