Sales Support Specialist

JOB TITLE: Sales Support Specialist

DEPARTMENT: ATC - Sales

REPORTS TO: President, COE of ATC

FLSA STATUS: Non Exempt

JOB TYPE: Full Time

COMPENSATION: $50k-$60k

LOCATION: Remote (USA)

Conflict of Interest Policy

At Meteor, integrity and transparency are paramount in all our operations and interactions.  To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services.  This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

SUMMARY OF POSITION

Meteor Education, LLC (“Meteor Education”) completed an acquisition of Advanced Technologies Consultants, Inc. (“ATC”) on June 11, 2024, and by leveraging the strength of both organizations, and our employees, we look forward to our collective success.

Meteor Education, also known as ATC, is dedicated to transforming learning experiences in schools by aligning pedagogy, space, and technology. Our goal is to create dynamic educational environments that foster effective and inspiring learning. We work closely with schools to understand their unique needs and support them in shaping spaces that meet their educational goals.

The Sales Support Specialist will deliver exceptional support to both internal and external customers, enhancing team collaboration and optimizing the speed and efficiency of the transactional quoting process.

ESSENTIAL RESPONSIBILITIES

Internal/External Customer Support

• Initiate all quote requests from Solution Design Specialists, external customers, and inbound lead follow-up

• Ensure all requests have required information, clean and accurate specifications, and are within the company’s standard for margin

• Provide customer service by establishing positive relationships with both internal and external customers ensuring satisfaction and retention

Increased Speed & Efficiency of Overall Quote Process

• Assist Solution Design Specialists with system-related questions and communicate directly with vendors, when requested, on their behalf

• Verify proper use of customer purchasing cooperatives (various contracts)

• Estimate freight and installation costs and obtain actual freight and install costs for qualifying projects

• Maintain the standard metric of response time for all quote requests and follow up questions

Bid & Pricing Support

• Work directly with ATC vendors to maintain complete and accurate pricing and communicate any updates to Meteor’s System Support team

• Assemble and submit ATC bid and proposal requests

• Complete vendor forms from current and new customers

Requirements

QUALIFICATIONS

• High School diploma or its equivalent required.  Bachelor’s degree preferred
• Demonstrated problem solving and negotiation skills
• Excellent customer service skills with a minimum of 3 years experience
• Demonstrated multi-tasking and organizational skills
• Excellent written and oral communication skills with attention to detail
• School furniture industry experience a plus

NOTE: All Meteor new hires are expected to attend an in-person cultural orientation (approx. 1 week) which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business-related travel expenses will be paid for by Meteor per our company travel and expense policy.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At Meteor Education, we are committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve, providing our employees with platforms to confidently showcase their unique talents. Through ongoing learning and development, we’ve built a culture where individuals—regardless of race, ethnicity, gender, sexual orientation, age, disability, or background—feel respected, valued, and empowered to contribute to our ProSocial mission. Our dedication extends to recruiting and retaining talent from diverse experiences, perspectives, and identities, ensuring that everyone has a voice in shaping our future.

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)
• Employee advocates serving to sustain employee wellness in the workplace