Offer summary

Qualifications:

2+ years of collection experience required., Professional training courses or a College Degree preferred., Excellent customer service and communication skills, both verbal and written., Strong organizational skills and ability to negotiate professionally..

Key responsabilities:

Confer with customers to determine reasons for overdue payments and review contract terms.

Manage collection efforts with professionalism and persuasiveness.

Provide accurate account updates for each call made or received.

Arrange debt repayment schedules based on customers' financial situations.

Job description

For over 20 years, MobileHelp has been a leader in safety, providing affordable and reliable medical alert solutions that empower people to live confidently and independently. We are more than a team; we are everyday heroes committed to making a life-changing difference every day. If you’re passionate about protecting and empowering others, MobileHelp is the perfect place to grow your career. Join us, and together, we’ll deliver the safety and peace of mind families rely on, whenever and wherever it’s needed.

MobileHelp, a division of Medical Guardian, is seeking a Collections Agent who will be responsible for reviewing past due accounts, placing accounts on and off hold as needed and contacting customers for payment of past due accounts.

The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.

Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, TN, WV, and TX only

Schedule: Monday through Friday from 9:00 AM - 6:00 PM EST

Responsibilities

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Manage collection efforts with a high level of persuasiveness & professionalism.
Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
Place account on hold for incoming orders until payment is received.
Handle customer questions and problems.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.  
Perform other duties and responsibilities as assigned.

Requirements

2+ years of collection experience.
Professional training courses or College Degree (preferred).

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
Excellent customer service and communication skills (verbal and written).
Persuasiveness and talent of negotiating in the most professional manner.
Knack to keep a cool head and develop relationships in possibly difficult circumstances.
Strong organizational and follow-up skills.