Offer summary

Qualifications:

Minimum High School/GED Degree, Prior Sales and/or Customer Service experience preferred, Excellent communication and interpersonal skills, Valid driver’s license with clean driving record required.

Key responsabilities:

Conduct regular check-ins with customers to assess satisfaction and address concerns

Perform weekly refreshes of arrangements for current customers

Identify new business opportunities and implement effective sales techniques

Work with TSM to negotiate pricing and terms of sale to maximize profitability.

Job description

Job Title: Customer Service Representative

Position Type: 1099

Salary: $9 per refresh

Dept/ Location: Customer Service, San Jose, CA

Reports to: West Territory Sales Manager

Core Focus

Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Sales Representative to join our team! The Floral Image North America (FINA) 1099 Customer Service Representative (CSR) will be responsible for supporting the wider team effort through retaining, refreshing arrangements, and expanding our customer base. CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base. A successful CSR is someone who can adapt to various client scenarios. This is a great opportunity for those looking to make some extra cash!

Job Description

This position is a unique opportunity where you will be working to service each of our accounts in the greater Bay Area. This position will be fully remote on the road in the company van and will involve interacting with clients in various businesses.

Role and Responsibilities

Customer Relationship Management

Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
Perform weekly refreshes of arrangements for current customers

Sales Support

Identify new business opportunities and implement effective sales techniques to acquire new customers
Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction

Business Development

Identify opportunities for business expansion within your assigned territory and develop ideas with TSM

Work Environment

This is a remote/from the road work position, with 100% travel in the San Jose region. CSRs will be provided with a company vehicle, computer, and cell phone. The vehicle is branded and is used for transporting the products that our customers love. This job occasionally operates in a professional offsite office environment where business attire is required.

Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.

Requirements

Skills

Self- starter with a positive attitude and friendly demeanor
Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships
Ability to effectively present and demonstrate products to potential customers
Strong negotiation and persuasion skills to close sales and secure long-term agreements
Self-motivated and target-oriented, able to work both independently and in a team environment
Excellent time management skills

Qualifications and Education Requirements