IT Help Desk Technician

Our client is a fast-growing Managed Service Provider (MSP) based out of Moorestown NJ. At their company, they value a team-oriented approach and foster a positive workforce environment, making your contributions as an IT Help Desk Technician an integral part of their culture. If you possess excellent customer service skills, have relevant IT experience or training, and thrive as a team player, they want to invite you to explore the exciting opportunities available at their company.

Responsibilities:

• MSP Experience: Utilize your experience in working with Managed Service Providers to deliver efficient and effective IT solutions to their clients.
• IT Customer Service: Deliver exceptional customer service and technical support, addressing client inquiries, issues, and requests promptly and professionally.
• Certifications: Hold or work toward certifications such as CompTIA A+, Network+, or similar, to ensure your technical knowledge is up-to-date and relevant.
• Desktop Support: Provide expert desktop support for Microsoft Windows systems, diagnosing and resolving hardware and software issues.
• IT Help Desk Support: Respond to technical queries and problems, logging and tracking issues, and ensuring timely resolution of IT-related concerns.
• Basic Networking: Possess a foundational understanding of networking concepts to assist with troubleshooting and resolving connectivity issues.
• Organizational Skills: Efficiently manage and prioritize multiple tasks, requests, and projects to ensure timely and accurate resolution.
• Communication Skills: Maintain clear and effective communication with clients, both in writing and verbally, to provide instructions, updates, and status reports.
• Call Center Experience: Leverage your experience working in a call center environment to handle high call volumes and support clients professionally and efficiently.

Requirements

• Proven MSP experience or similar IT roles.
• Strong IT customer service experience.
• CompTIA A+, Network+, or equivalent certifications preferred.
• Hands-on desktop support experience in Microsoft Windows environments.
• Previous IT Help Desk experience.
• Basic understanding of networking principles.
• Exceptional organizational and communication skills.
• Call center experience is a bonus.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.

Salary: $1000 - $1500 USD/month

Technical Requirements

• Dedicated workstation at home
• 30 MBPS minimum Internet connection
• Backup device and Internet in times of power outages