Offer summary

Qualifications:

Experience in the Healthcare Industry is beneficial., Previous experience in dispatch or coordination is an advantage., Strong customer service skills are required., Excellent English communication skills, both written and verbal..

Key responsabilities:

Answer incoming calls and manage both emergency and non-emergency situations.

Triage calls and enter data into the computer system with attention to detail.

Monitor the dispatch system and ensure units are en-route promptly.

Complete and submit daily reports on dispatch activities.

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Job description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.

**This position requires flexibility, with 5 working days per week, spanning from Mon – Sun. It involves some shifts of up to 12 hours across 2 to 3 days and shorter shifts on the remaining days, totalling 45 working hours per week.**

PLEASE NOTE:

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Work Environment: This is a remote role for South African Citizens only.

Duties may include:

Answering incoming calls, administrative, non-emergency, and emergency

Professional etiquette
Promptly ascertain proper levels of response.
Triage calls and enter data into computer system.

Data Entry with critical attention to details.
Constantly monitoring the dispatch system.

Ensure units are en-route.
Post moves in a timely fashion.
Ensure other unites are within acceptable distance.

Communicate appropriate routing instructions.
Investigate and report all time exceptions.
Complete and submit daily reports.

Requirements

Experience in the Healthcare Industry experience will be beneficial
Previous experience in dispatch or coordination will be an added benefit
Customer service skills
Ability to prioritize multiple tasks; ability to work independently and as a team member.
Competent radio communication skills.
Excellent English communication skills (written and verbal).

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile