Offer summary

Qualifications:

BA/BS degree or equivalent consulting agency experience preferred, 10+ years of client service, digital marketing or account management experience, Excellent verbal and written communication skills, Strong conflict resolution and negotiation skills..

Key responsabilities:

Partner with client leaders to create customer experiences that drive results

Act as the key liaison between Bounteous and accounts, focusing on organic growth

Develop and manage a strategic account management plan to establish relationships

Prepare client dashboards and provide reporting and analytics.

Job description

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. We offer our team members advanced growth and professional development opportunities and can't wait for you to experience this yourself as a Director, Client Service. This position reports to the VP, Client Service and the right candidate will largely be autonomous in managing their account.

Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.

Role and Responsibilities

Partner with client leaders to create rich, relevant customer experiences that drive results

Act as the key liaison between Bounteous and your accounts, comprising $4M-$8M in revenue, with a focus on organic growth and establishing long-term partnerships

Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model

Immerse yourself into our client's brand and partner with them to identify long term goals and key objectives

Articulate and hold the full-range of client leaders’ concerns and acts as a client partner

Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development

Establish strong working relationships with client and colleagues to foster a collaborative environment for the team to think creatively and solution together

Drive the decision-making process and participate in key planning milestones

Guide the design and development teams from initiation through to completion

Understand the scope of programs as defined by the business requirements and budget process

Prepare client dashboards, provide reporting and analytics and consultation

Manage and provide career coaching for 3-4 client service professionals, including daily mentorship and assigning of work, performance assessments, and career development support

Partner with Program Delivery/Project Management team to ensure that work is delivered to client’s satisfaction

Preferred Qualifications

BA/BS degree or equivalent consulting agency experience preferred

10+ years of client service, digital marketing or account management experience

Excellent verbal and written communication skills

Excellent listening, presentation skills, negotiation skills preferred

Strong conflict resolution and negotiation skills

Ability to manage multiple projects and attention to detail a must

People management and mentorship skills and experience

Deliver client-focused solutions based off client goals

Required profile