Practice Manager

Make a difference. Be happy. Grow your career.

Key Responsibilities

The Practice Manager will be responsible for, but not limited to: 

•  Maintaining strong relationships with all consultants and key candidates assigned to the practice 
• Conducting phone and in-person interviews to ensure candidates meet Nordic hiring requirements 
• Advocating internally for consultant needs related to placement, extensions, and career development 
• Conducting regular consultant check-ins, inclusive of reviewing client work, project opportunities, and other topics 
• Providing feedback to consultants regarding work performance or other work-related issues 
• Providing coaching and mentorship on career growth and future opportunities 
• Regularly evaluating consultant performance and providing recommendations as to whether they should be terminated from Nordic 
• Completing contract renewal and resume update processes 
• Ensuring adherence to current business processes and participating in process improvement initiatives 
• Maintaining up-to-date consultant data and information in Nordic’s customer relationship management (CRM) system 
• Serving as an operational backup for other Practice Managers 
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary 

Skills and Experience

• Must demonstrate and embody Nordic’s Maxims 
• Bachelor’s degree or equivalent experience required  
• 2+ years’ experience in Healthcare IT preferred
• 5+ years’ professional experience required; professional services or consulting experience strongly preferred  
• Prior healthcare IT consulting experience is strongly preferred 
• Prior experience implementing, training, or supporting electronic health record software is strongly preferred  
• Relevant EHR certification or training is strongly preferred 
• Experience in effective direct people management is strongly preferred 
• Excellent communication skills, written and verbal 
• Driven to move quickly and motivated to win 
• Able to balance urgent, short-term needs with strategic, long-term priorities 
• Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed 
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines 
• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets 
• Must be able to work independently as well as within a team environment 

Additional Details

• Remote position
• Occasional travel up to 10% of the time, or as practice needs dictate