Collections Specialist

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The Collections Specialist plays a key role in managing and securing the organization’s revenue by ensuring timely collection of outstanding debts from business clients (B2B). This position is responsible for reviewing account balances, contacting clients to resolve overdue payments, and working closely with internal teams to address billing discrepancies. The Collections Specialist contributes to maintaining healthy cash flow, reducing outstanding receivables, and ensuring that the organization’s financial operations run smoothly. By managing business accounts effectively and professionally, this role supports the broader financial goals of the company and fosters strong, professional relationships with business clients.

Essential Responsibilities:

• Monitor and manage a portfolio of accounts to ensure timely collection of overdue payments. This includes contacting customers via phone, email, or letter to follow up on outstanding balances and negotiate payment arrangements.
   

• Review aging reports and identify accounts that require attention, prioritizing collection efforts based on the age of debt and customer relationships.
   

• Collaborate with internal departments, such as billing and customer service, to resolve disputes or discrepancies in customer accounts that may delay payment.
   

• Maintain accurate and up-to-date records of customer interactions, payment arrangements, and account status in the company’s financial system.
   

• Prepare and submit weekly or monthly reports on collection progress, outstanding balances, and any issues or challenges affecting cash flow.
   

• Escalate delinquent accounts to management or third-party collection agencies as necessary, ensuring all legal and company guidelines are followed.

• Research and verify payments received, ensuring they are applied correctly to customer accounts, and initiate customer refunds as needed in accordance with company policies.
   

• Provide exceptional customer service while handling difficult conversations, ensuring a professional and positive experience for customers during collection processes.

Required Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
   

• Minimum of 1-2 years of experience in collections, accounts receivable, or a related financial role.
   

• Strong knowledge of accounting principles and collection procedures.
   

• Proficient in using Microsoft Excel, and financial management software.
   

• Excellent communication skills, both verbal and written, with the ability to handle sensitive customer interactions professionally.
   

• Proven ability to manage multiple accounts and priorities effectively in a fast-paced environment.
   

• Strong attention to detail and problem-solving skills, with the ability to identify and resolve billing discrepancies.

Preferred Qualifications:

• Experience with NetSuite and Salesforce.
   

• Knowledge of fair debt collection practices and relevant legal regulations.
   

• Strong negotiation skills with experience handling complex customer issues.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $70,000 - $80,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.