Lead Management Specialist

Location: Fully Remote

Schedule: EST or MT (9AM to 6PM)

Salary: 1800 - 2000 USD/month

A dynamic and forward-thinking real estate company that owns and manages approximately 7500 apartment homes across diverse cities in Colorado, Utah, Kansas, Missouri, Florida, and Arizona is looking for a Leasing Lead Specialist. In this role, you will become a key player in the leasing operations. Based in the Philippines, this role is pivotal in managing incoming leads, engaging prospects effectively, and facilitating the conversion of inquiries into leases.

Responsibilities:

• Efficiently manage incoming leasing inquiries via email, phone, text, and chat.
• Develop strong relationships with prospects to identify their needs and housing preferences.
• Match prospects with suitable apartment options, offering alternatives as necessary.
• Schedule and coordinate both virtual and onsite property tours.
• Ensure properties are prepared and presentable for scheduled tours.
• Achieve monthly targets for converting leads to appointments.
• Utilize Funnel software to track and manage lead interactions.
• Deliver outstanding customer service throughout the leasing process.
• Proactively follow up with prospects to secure appointments and facilitate leasing applications.
• Collaborate with prospects to ensure smooth application and leasing transactions.

Goals:

• Convert leads into scheduled appointments at the property to facilitate a quality leasing experience.
• Achieve key performance indicators for lead management.
• Collaborate with onsite teams to enhance the leasing experience.

Requirements

Requirements:

• Excellent communication skills in English, both written and verbal.
• Proficient in sales with the ability to close deals.
• Strong problem-solving abilities and teamwork skills.
• High ethical standards and professionalism.
• Reliable attendance and punctuality.
• Effective planning and organization.
• Committed to customer service excellence.
• Innovative and proactive in improving processes.

Qualifications:

• Experience in real estate is a significant advantage.