Customer Support Agent
Offer summary
Qualifications:
Graduation Degree in any stream., 1 to 2 years of relevant customer service experience., Strong interpersonal and written communication skills., NISM certification is required..Key responsabilities:
- Handle customer inquiries via email and chat.
- Provide prompt and knowledgeable responses to customer questions.
- Identify and escalate complex issues to senior representatives or managers.
- Conduct KYC reviews and evaluate documentation for new customer accounts.
Job description
We are seeking a highly skilled and experienced person with a background in Options trading to join our team.
Experience level- 1 to 2 years
Requirements
Key Responsibilities:
Handle customer inquiries via email and chat.
Giving prompt answers to customer questions.
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
Identify and escalate complex issues to senior customer service representatives or managers.
KYC Review: review and evaluate documentation for new customer accounts.
Benefits
Job Location: Work From home
Qualifications:
Graduation Degree is any Stream
Relevant Customer Service experience and Interpersonal and Written communication Skills.
NISM Certified
Required profile
Experience
Other Skills
- Social Skills
- Communication
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