Offer summary

Qualifications:

2-3 years of hands-on experience in SRE and/or DevOps roles supporting production environments., Upper-Intermediate English level for effective communication., Familiarity with alerting and monitoring systems, and OS-level tasks on Linux and Windows., Basic understanding of networking fundamentals, SQL commands, and CI/CD concepts..

Key responsabilities:

Provide comprehensive IT administration support to the client and contribute to SRE efforts.

Assist the client with technical inquiries and resolve or escalate issues promptly.

Communicate with the client and report progress to key stakeholders via chats and calls.

Participate in SRE team meetings and help create and maintain relevant IT documentation.

Job description

🟢 Join Dev.Pro - a US-based outsourcing software development company that has been delivering exceptional software experience to clients since 2011.

We invite an eager and proactive specialist to join our SRE team and help us offer reliable administrative support to our client, one of the most famous corporations in the world, with over 34,000 stores in 80 markets. Your technical support skills and experience in performing manual and system administration tasks will play a vital role in helping our team tackle complex challenges most effectively and deliver exceptional solutions to the client.

✅ Is that you?

2-3 years of hands-on experience in SRE and/or DevOps roles, directly supporting production environments
Upper-Intermediate English level
Familiarity with alerting and monitoring systems
Comfortable with OS-level tasks on Linux and Windows, including package management, user administration, and troubleshooting
Basic understanding of networking fundamentals and common protocols (TCP/IP, UDP, HTTP, SMTP, SNMP, DNS, etc.)
Understanding of basic information security principles
Understanding of SQL commands and ability to write simple queries
Understanding of SDLC, familiar with CI/CD concepts and able to maintain basic pipelines in Azure DevOps
Experience with Azure cloud platform, including the ability to provision basic services and resources using Terraform and managing AKS clusters
Ability to maintain IT documentation effectively
High self-organization and attention to detail
Willingness to work a 12-hour daytime shift schedule with 2 days off

Desirable:

Basic exposure to AWS or another cloud platform, with a willingness to learn new services.
Familiarity with Message Broker

🧩Key responsibilities and your contribution

In this role, your key responsibilities will include providing comprehensive IT administration support to one of our biggest clients while actively contributing to our SRE efforts to ensure the smooth operation of critical systems.

Perform a wide range of IT support tasks for the client, assisting them with technical inquiries and resolving/escalating issues promptly
Communicate with the client and their team via chats and calls; respond to alerts; report progress to the client and key stakeholders
Undertake various SRE responsibilities (system maintenance, incident management, automation, system performance optimization, infrastructure management, etc.)
Participate in meetings within the SRE team and in client meetings
Help create and maintain relevant IT documentation (alert reports, manuals, etc.)

🎾 What's working at Dev.Pro like?

Here, we appreciate your contribution and the value you add to projects. Dev.Pro offers a culturally diverse, gender-neutral, empathetic, and parenthood-friendly work environment where everyone’s needs and differences are treated with equal respect and care. By joining Dev.Pro, you'll feel what it's like to grow with professionals who support your journey. We offer:

✔️ 30 paid rest days per year to use as holidays/vacation/other on the desired and requested dates
✔️ Professional and personal growth: ability to shift your career path, access to English courses, online training programs, and conferences
✔️ Healthcare kit (gym, sports nutrition, etc.); healthcare insurance fully compensated by Dev.Pro
✔️ Pregnancy support, maternity and military leave
✔️ Fun online activities and team-building events
✔️ IT, facility, and accounting support, including work equipment
✔️ 5 sick leave days, up to 60 days of medical leave, and up to 6 days of leave per year due to family reasons (i.e., wedding/funeral/baby birth)

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer

Interested? Find out more:

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