Program Manager

Overview:

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

Our client is seeking a Program Manager for a Remote position in the USA.

This role will contribute to assisting CSAs in the field by taking on administrative tasks to allow CSAs more time with customers and supporting the associated with support contracts, aiming to automate services through AI and copilot technologies.

• Lead a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs.
• Plan, manage, and implement changes for new and existing Services to ensure smooth transitions for delivery agents and most importantly our field stakeholders.
• Communicate the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
• Establishe objectives and success criteria for the project in an inclusive, collaborative manner with all stakeholders.
• Provide insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another.
• Lead the collaboration including leveraging other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently.
• Develop processes around scope and scheduled changes for programs impacting the broader unit and communicates them to stakeholders.
• Recognize process gaps/inefficiencies and drives strategies for optimization.

• Must have 4 overall years of experience in the field.
• Must have minimum  4 years experience with Change Management frameworks and fundamentals. Especially looking for recent experience with PROSCI ADKAR model.
• Must have 4 years experience with Training and Enablement methods and tools. Run State leads will work with Service Leads to create landing content based on our Bill of Materials and drive agent and field readiness, and training programs to onboard new and existing Services.
• Must have 4 years experience with Operations Management and Continuous Improvement methods. Should have  Awareness and experience in defining and monitoring Key Performance Indicators (KPIs) and service-level metrics using tools like Power BI, Excel, to drive service efficiency monitoring and reporting.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $58/hr - $60/hr (depending on experience).
• Position Location: Remote (USA)
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year + 1 floating holiday. 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.