Offer summary

Qualifications:

High School Diploma required., Experience in a call center environment is a plus., Proficient in Microsoft Office and basic internet skills., Strong organizational, time management, and communication skills are essential..

Key responsabilities:

Answer customer inquiries and troubleshoot first-level technical issues via calls and emails.

Maintain excellent customer service and identify when to escalate issues to Tier 2 support.

Track and escalate unresolved issues to management as needed.

Stay updated on process changes and technology used within the company.

Job description

Description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.

Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour!

MUST HAVE RELIABLE INTERNET CONNECTION

What you’ll do:

Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
Track, route, and escalate unresolved issues to Management
Remain current on constant process updates and technology used within the company
Perform duties with awareness and in accordance with the organization's policies and applicable laws
Performs other duties as directed by management

Your Qualifications:

High School Diploma
MUST HAVE RELIABLE INTERNET
Experience in a call center environment a plus.
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
Ability to empathize with customer is critical
Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
Possess organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems