Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication skills to handle customer inquiries and complaints., Experience in customer service or support roles is preferred., Ability to participate in training sessions for skill development..

Key responsabilities:

Respond to calls and emails through various communication channels.

Manage and resolve customer complaints effectively.

Provide information regarding orders and company-related inquiries.

Participate in training sessions to enhance skills and knowledge.

Job description

About TechBiz Global

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

Job Responsibilities:

Responding to calls and emails via phone and chat channels according to the content and subject of the calls and emails.

Managing customer complaints effectively and efficiently.

Answering the questions of the created order via IB and e-mail.

Answering questions related to the company.

Participating in training sessions to develop necessary skills and knowledge.

Required profile