Offer summary

Qualifications:

Exceptional verbal and written communication skills in English and Russian., Strong analytical and problem-solving abilities., Previous experience in customer support or client services is preferred., Fintech experience is an advantage..

Key responsabilities:

Provide customer support on a shift schedule, including transaction monitoring.

Monitor provider activity and alert for new merchants and solutions.

Perform refunds and disable methods upon request from colleagues.

Request user documents and calculate potential losses when providers are down.

FYST [faist] is a one-stop tech, payments and technology consultancy for eCommerce and FinTech businesses. It empowers entrepreneurs with a unique mix of agile technical payments capabilities, payment technologies guidance, regulatory compliance, and AML advisory services from its team of payment and banking industry leaders. Focused on technological excellence FYST offers clients a full scope of integration and software advisory, complemented by in-house payment gateways development. Designed to help businesses navigate the fast-growing cross-border eCommerce market, FYST brings together leading fintech innovators under one brand, combining unparalleled technical ingenuity, and tailored advice to help fledgling businesses successfully scale up, and receive access to more than 70 global payment methods via the network of partners.

Job description

WHAT YOU'LL BE WORKING ON

Сustomer support - shift schedule (morning/evening)
Transaction monitoring
Monitoring of providers activity and malfunction
Limit monitoring
Alerting at the launch of new merchants and new solutions
Allocating when providers are down and calculating potential losses
Disabling of methods/acquirers upon request of colleagues
Performing refunds at the request of the merchant and colleagues
Requesting user documents

WHAT YOU NEED TO SUCCEED IN THIS ROLE

Exceptional verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to think on your feet and provide effective solutions under pressure
High sense of responsibility
Good level of English and Russian languages
Previous experience in customer support, client services, or a related role would be a plus
Previous fintech experience is an advantage

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Remote type of work
20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: FYST Culture

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