Business Systems Analyst, remote

Internet2 is a non-profit, member-driven advanced research and higher education technology organization. Founded in 1996, Internet2 provides and delivers mission-critical technology services and programs. Internet2's core infrastructure components include the nation's largest and fastest network, and cloud and security services that are influenced, customized, and designed to address the unique needs of technology leaders in research and education (R&E). Internet2 serves and supports U.S. higher education institutions, federal government agencies, regional and state education networks, leading industry providers, and international R&E network partners across more than 100 countries. Internet2 programs advance opportunities to convene, collaborate, and innovate.  

Be a part of something special.  You can help enable critical collaborations across research and education. You can work with some of the best people and brightest minds in the Identity space. 

Trust and Identity in Internet2 seeks an experienced Business Systems Analyst (BSA) to bridge the gap between business needs and technology solutions. The ideal candidate will collaborate with stakeholders to analyze business processes, identify opportunities for improvement, and implement system solutions that drive operational efficiency.

The Business Systems Analyst (BSA) represents a unique blend of collaboration skills, business modeling, technical knowledge, process analysis, team facilitation, and change leadership that will play a key role in the establishment and evolution of programs at Internet2.

• This position will bridge the gap between the goals and ambitions of business and technical projects and the specific requirements necessary to fully realize the benefits.
• The BSA will assist service and operations owners in writing user stories and use cases and then translate the user stories and use cases into technical requirements.
• The BSA will guide the necessary business model and process changes necessary to support technical enhancements.
• The BSA will work with management, business, community members and contract staff to bring new initiatives to fruition.
• The ideal candidate will display the following competencies
  • Strategic thinking and analytical mindset
  • Strong interpersonal, facilitation, and collaboration skills
  • Project management and organizational abilities
  • Problem-solving and decision-making capabilities
  • Adaptability and flexibility in a fast-paced environment
  • Customer service orientation

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field or equivalent experience.
• 5+ years of experience as a Business Systems Analyst or similar role.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent documentation and technical writing abilities.
• Proficiency in requirements gathering techniques and business process modeling.
• Familiarity with RFC-2119 documentation standards and definition of traceable requirements.
• Experience with various project management methodologies and their associated resulting artifacts (Agile, Waterfall).
• Strong written and verbal communication skills with ability to explain technical concepts to non-technical audiences and vice-versa.
• Proficiency in common business analysis frameworks, and relevant business analysis tools.

Preferred Qualifications

• Experience with process mapping, and the commonly associated tools (eg. Visio, Lucidchart, Draw.io, …).
• Familiarity with database, data management, and enterprise data management concepts.
• Knowledge of ERP systems and business applications definition, development and delivery phases. 
• Background in change management and training delivery. 

As a full-time employee, you will be eligible to participate in Internet2’s employee benefits program effective on your start date in accordance with the terms and conditions of each plan.  The program currently includes medical, dental, life, vision and disability insurances, a health spending account program, sick time, vacation time and a tax deferred retirement plan. 

Salary Range / Pay Grade:

$92,800 - $139,200 / B-7

Starting pay is typically from the minimum up to the midpoint of the grade range and varies based on experience.

Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.