Offer summary

Qualifications:

Proven experience in administrative support and e-commerce management., Proficiency in Mailchimp for campaign creation and reporting., Experience with WooCommerce or similar e-commerce platforms., Excellent written and verbal communication skills in English..

Key responsabilities:

Provide general virtual office support, including data entry and report generation.

Manage incoming phone calls and emails, ensuring excellent customer service.

Create and manage product listings in WooCommerce and handle customer inquiries.

Design marketing materials using Canva and send weekly newsletters via Mailchimp.

Job description

This is a remote position.

Job Title: Administrative & E-Commerce Support Specialist

Schedule: Monday to Friday, 09:00 AM - 01:00 PM Pacific Time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative & E-Commerce Support Specialist to join our team. This role will be responsible for a variety of administrative and e-commerce tasks, including proofreading, customer communication, product management, and marketing support. The ideal candidate will be proficient in using various software platforms, possess excellent communication skills, and thrive in a fast-paced environment.

Responsibilities:

Administrative Support:

Provide general virtual office support, including data entry and generating reports as needed.
Answer and manage incoming phone calls and emails promptly and professionally, ensuring excellent customer service.
Return phone calls and manage email concerns with clear and professional English communication.
Proofread various documents and materials for accuracy and clarity.

E-Commerce Management:

Create and manage product listings in WooCommerce and Console platforms.
Look up customer order information on WooCommerence for internal and customer needs

Marketing & Communication:

Create and send weekly newsletters using Mailchimp, including campaign creation, list management (purging low engagement subscribers), and reporting.
Design and create engaging graphics for marketing materials using Canva.
Send regular communication emails using Microsoft office and internal communications with WooCommerce

Customer Service:

Manage customer inquiries and resolve issues efficiently.

Requirements

Qualifications:

Proven experience in administrative support and/or e-commerce management.
Proficiency in using Mailchimp, including campaign creation, list management, and reporting.
Experience with WooCommerce or other e-commerce platforms.
Proficiency in using Canva for graphic design.
Excellent written and verbal communication skills in English.
Strong attention to detail and organizational skills.
Ability to work independently and manage multiple tasks effectively.
Strong follow up on regular tasks
Proficient in data entry and report generation.
Ability to learn new software and systems quickly.