Offer summary

Qualifications:

Minimum 2-3 years of experience in a Records Admin position supporting Australian clients., Strong communication skills, both written and verbal., High level of accuracy and attention to detail, with strong organizational skills., Experience working in an RTO environment and familiarity with Student Management Systems..

Key responsabilities:

Maintaining accurate learner records and providing administrative support.

Performing timely and accurate data entry of learner information.

Responding to learner queries in a professional manner and handling general administrative tasks.

Ensuring compliance with records management policies and liaising with internal teams to resolve issues.

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Job description

This is a remote position.

Job Overview

Join our continuously growing organization as we seek a detail-oriented and proactive AU RTO Records Administrator to become part of our dynamic team. RTO or Registered Training Organizations are accredited providers that deliver nationally recognized training and qualifications in Australia. This role plays a vital part in ensuring the accuracy and integrity of learner records, contributing to smooth operations and compliance. It's an excellent opportunity for an organized professional who thrives in a fast-paced environment, has RTO experience and is passionate about supporting learners and education teams.

Job Description

As an RTO Records Administrator, you will be responsible for maintaining accurate learner records and providing administrative support. Your key responsibilities will include:

Performing timely and accurate data entry of learner information.
Managing and updating records in student management systems and databases.
Responding to learner queries in a professional, courteous manner.
Handling general administrative tasks to support the team.
Ensuring compliance with records management policies and procedures.
Organizing and maintaining digital and physical files.
Liaising with internal teams to resolve learner records issues as required.

Requirements

Minimum 2-3 years of relevant experience in a Records Admin position supporting Australian clients.
Experience working for an Australian Client/Business is required.
Strong communication skills, both written and verbal.
Excellent customer service skills with a learner-first approach.
High level of accuracy and attention to detail.
Strong organizational and time management skills.
Competency in Microsoft Office Suite, particularly Word and Excel.
Experience working with databases and data entry systems.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Experience working in an RTO environment.
Sound knowledge of vocational education and training (VET) sector requirements.
Familiarity with Student Management Systems (SMS) or Learning Management Systems (LMS).

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.